Sierra

Join us at Money20/20 Europe in Amsterdam, 2–4 June 🇳🇱 Sierra works with 1 in 3 of the world’s leading banks, deploying AI agents that communicate naturally, resolve complex issues, and take real action across channels. From fraud resolution and account servicing to lending and payments, our customers' AI agents handle it all without compromising on compliance, security, or trust. Find us at Booth #7G34 for live demos and customer fireside chats. See you in Amsterdam 🤝

If you’re business savvy with product chops, you’ve likely faced this career dilemma: build the system, or be close to the customer. Rarely both — until now. Meet the Agent Strategist — your PhD in applied AI and our fastest-growing role at Sierra. Read more here: https://lnkd.in/gFCuXxXc

#6 on the CNBC Disruptor 50 — our second year in a row making the list. A couple years ago, we had four design partners. Today, we're working with over 40% of the Fortune 50, helping companies transform their customer experiences with AI. Grateful to our customers for showing what's possible — and honored to be in good company on this list. https://lnkd.in/gi3jcBva

Imprint's AI agent doesn't follow a decision tree. It reasons, selects tools, and resolves problems—then does it all over again as a completely different brand for the next cardholder. 💳 One platform. Many brands. Full bank approval. Here's how they built it, c/o CTO Will Larson. Link in comments ↓

That's a wrap on two days at the CX Retail EU Exchange in Barcelona 🇪🇸 Sierra's Sebastian Tranæus took the stage to tackle one of the most pressing questions in retail: how do you scale expertise, empathy, and brand voice with AI without losing what makes your customer experience yours? It sparked exactly the kind of conversation we love. Big thanks to everyone who joined us and if you're heading to London on 1st & 2nd July, we hope to see you there 🇬🇧

If you're in New York and curious about what we're building in healthcare — check us out! On May 28, we're hosting an evening with Sierra's healthcare team, including Beth Nakamura, Florian Dahlhausen, and Bhavish Gummadi. Join us, and learn about how we're delivering better healthcare experiences with AI. Space is limited — RSVP here: https://luma.com/bjbs9acm

Transcription is the foundation for every call. Yet most platforms treat it as a commodity: choose a provider, pipe in audio, and hope for the best. At Sierra, we’ve built a transcription platform that dynamically routes across providers, incorporates a customer’s context, supports 70+ languages, and adapts to real-world variability, improving both agent effectiveness and customer satisfaction. Read more here: https://lnkd.in/gPFj9anh

What happens when patients can just say what they need instead of "pressing 1"? R1 RCM is moving beyond the phone tree and building a smarter, simpler experience from the first hello. Early results: 40% of calls resolving without a human with full HIPAA compliance. Read more at the link below. 

We had an amazing time hosting a dinner with Girl Geek Community - thanks for spending the evening with us!