Planhat reposted this
Planhat
Software Development
Los Angeles, California 25,042 followers
Software for lifelong revenue growth.
About us
Planhat is a customer platform where commercial teams work better. We build and deploy frontier technologies—integrating commercial context, agents and collaboration—that empower industry leaders to acquire and grow lifelong revenue. Always hiring at www.planhat.com/careers.
- Website
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http://www.planhat.com
External link for Planhat
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Los Angeles, California
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Saas, Customer Success, Customer Experience Management, Customer Enagement, Customer Retention, Up sales, Sales, CRM, SaaS playbooks, and Churn fighting
Products
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Planhat
Customer Success Software
Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value. Built for everyone from the CSM to the C-Suite, the platform allows you to unify your customer data, to set goals and ideal outcomes, and to enhance the customer journey with features like playbooks, automation and collaboration.
Locations
Employees at Planhat
Updates
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Our customer, Trustmarque Ultima, has become the first company globally to attain Cisco's Customer Success Expert accreditation. Natalie Goodwin, Customer Success Practice Director, shares her reflections, noting that "being the first Cisco CX Expert globally is a huge achievement, but more importantly, it reflects how we’ve built Customer Success into the way we operate day to day."
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Planhat reposted this
Just had an amazing two day experience at the Planhat Open Customer Conference — And honestly… it didn’t really feel like a conference at all. No booths, no fluorescent lights, no plastic badges. Just a thoughtful and carefully curated experience tucked into the wooded canyons of Malibu — nature, healthy food, and in-depth conversations about life, technology, customer success, and the future with AI. We had a couple full days of morning presentations, workshops, conversations, great meals, afternoon activities (I surfed!), shuttle rides, and meeting SaaS leaders across customer success, operations, product, and GTM teams. One thing became very clear: Everyone wants and is definitely curious about AI. Almost everyone is still figuring out exactly what that means operationally. A few takeaways I know I’ll continue thinking about: - redesigning and automating workflows - improving customer intelligence - human + AI collaboration - experimentation with Agents I met so many people who were incredibly open to sharing both their personal and professional stories, and that made the experience feel especially wonderful. Huge thank you to the Planhat team for putting together such a thoughtful and immersive event. #CustomerSuccess #AI #SaaS #Leadership #Operations #Planhat
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Another day of thought-provoking sessions at #PlanhatOpen, where commercial leaders at Deloitte and Success Venture Partners shared their guidance on the nuances of implementing AI in the enterprise. Thanks Marybeth D'Souza and John Gleeson for the engaging sessions.
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Congratulating our customer Trustmarque Ultima on becoming the first Cisco partner globally to attain the Customer Success Expert accreditation, which recognises their deep expertise in guiding clients through adoption journeys and driving measurable business outcomes.
We are proud to share a major milestone in our partnership with Cisco. Trustmarque Ultima has become the first Cisco partner globally to achieve the Customer Success Expert accreditation. Working with Planhat, this recognition reflects our continued investment in Customer Success and our ability to help organisations realise more value from their technology. From accelerating adoption to optimising performance, our focus is on delivering measurable outcomes across the full lifecycle of Cisco solutions. As part of the Cisco 360 Partner Programme, we are also recognised as a Preferred Partner across Networking, Services, Security, Collaboration and Cloud and AI, reinforcing the breadth of our expertise. Discover what this means for your organisation: https://lnkd.in/ejSv_-st #Cisco #CustomerSuccess #Networking #DigitalTransformation #Trustmarque #Ultima Simon Williams - Wesley Worland
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Wrapping our third and final day at #PlanhatOpen with the investor perspective on Agentic AI with Planhat CFO Erik Holm—accompanied by wine tasting in the Malibu hills.
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Yesterday at #PlanhatOpen, commercial leaders at Google and GitHub spoke about how their teams are approaching the shift to the agentic era. Thanks Uday Ghatikar and Abbas Haider Ali for the fascinating sessions.
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Planhat reposted this
#PlanhatOpen continuing to deliver the goods. My conclusion: commercial leaders should get outside the conference room more often—and a certain kind of magic happens when they head to the Malibu hills. Goes without saying that the #StudioPlanhat crew is spoiled. Huge kudos to Amberā Pualani Cruz, Christine Nielsen and Katie Morley for assembling a show-stopping lineup.
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Reflecting on #PlanhatOpen Day 02 and rallying for Day 03. With thanks to Abbas Haider Ali and Uday Ghatikar for rousing, hands-on sessions on how to win in the age of Agentic AI.
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Planhat reposted this
Amazing kickoff to day 2 at Planhat Open. Great energy. Good people Thx Abbas Haider Ali and Uday and all speakers for today
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