Octave reposted this
A close friend of mine was injured in a traumatic incident on his way to work in midtown Manhattan. He needed help. He tried to find a therapist. The search was so difficult that he gave up. He didn't try again for seven years. And during that time, he suffered deeply. This is why I founded Octave. No one should have to struggle alone for years. We should make it as easy as possible for people to find a great therapist. But ghost networks, or directories where most of the therapists aren’t actually available, stand in the way. They give the illusion of support, but leave people stranded instead. Ghost networks have been a known problem for years. It’s been shrugged off as an unrepairable repercussion of the system. That's finally changing. Recently New York's AG announced a $2.5M settlement with Emblem Health after finding 80% of their listed mental health providers were effectively unavailable. Eighty percent!! The fines are coming and the compliance clock ticks on. Fixing the infrastructure can get rid of ghost networks for good. Directories are static. Provider availability isn't. A clinician's schedule can go from wide open to full in under a week. No health plan wants to mislead their patients. They just lack the technology to keep up. The fix exists. Real-time scheduling APIs can turn a static directory into a live one. Several plans are already doing it. Beth Jacobson and I wrote about what's driving this shift and what plans can actually do about it in Becker's Healthcare. Link in the comments.