NRC Health

What if the best rounding conversation was the one you didn’t have to write down? We just introduced ambient listening with agentic AI for leader rounding, so leaders can stay fully present while documentation happens in the background. As Senior Product Director Katie Haifley, CPXP, shares, capturing insight has always competed with truly listening. Now, it doesn’t have to. With one tap, AI captures, organizes, and drafts notes; no clipboards, no split attention, no lost details. Early adopters, including our partners at Parkview Health, Phelps Health, and UofL Health, are seeing: -Up to 60x more detail -90% more complete documentation -Real-time insight that drives action Learn more about the incredible results: https://bit.ly/4dMbXp5 #HealthcareInnovation #PatientExperience #AIinHealthcare #HealthcareRounding #HumanUnderstanding #NRCHealth

Healthcare teams do not need more administrative work. They need technology that supports the work already happening: the conversations, the coaching, the follow-up, and the moments of connection that shape experience. That is why NRC Health's launch of ambient listening with agentic AI for leader rounding is so meaningful. The capability captures sentiment, nuance, and intent from real-world conversations and prepares ready-to-review documentation in the background. For healthcare organizations, this is a shift from measuring experience after the fact to understanding it as it happens, with less burden on the teams doing the work. Learn more about our latest release: https://bit.ly/42FzkKN #PatientExperience #HealthcareInnovation #HealthcareRounding #HumanUnderstanding #NRCHealth

Healthcare leaders don’t need more documentation; they need better insight. Today, NRC Health is proud to introduce ambient listening with agentic AI, a first-of-its-kind innovation transforming leader rounding by turning real-time conversations into meaningful, actionable experience insights, automatically. ✅ Capture real patient and staff sentiment as it happens ✅ Generate structured documentation without added burden ✅ Help leaders stay present while AI works in the background The early results among our partners are powerful: -60x increase in documentation depth -90%+ of rounds now include complete, context-rich documentation -AI generates minutes of documentation per round, instantly This is a shift from measuring experience after the fact to understanding it in real time. 👉 See how we’re bringing Human Understanding® to the front lines of care: https://bit.ly/42FzkKN #HealthcareInnovation #PatientExperience #AIinHealthcare #LeaderRounding #HumanUnderstanding #NRCHealth

We’re proud to celebrate an incredible leader in healthcare experience! NRC Health’s Chief Experience Officer, Jennifer Baron, CPXP, has been named one of The Top Women Chief Experience Officers of 2026 by Women We Admire. With more than 30 years of experience, Jennifer leads our experience strategy and thought leadership, helping our partner organizations turn insights into meaningful action. Her work continues to elevate how healthcare connects with patients, families, and care teams. Congratulations, Jennifer, on this well-deserved recognition! Learn more: https://bit.ly/4cWNzzA #PatientExperience #HealthcareLeadership #HealthcareInnovation #HumanUnderstanding #NRCHealth

Effective rounding can improve Likelihood to Recommend by 15–20 points when paired with strong communication. In this our upcoming LIVE webcast, NRC Health’s William England, Ph.D., and Katie Haifley, CPXP, will break down: -How rounding drives measurable gains in patient loyalty -The role of listening and clear explanations in building trust -How rounding creates more consistent patient experiences If you’re looking to strengthen trust and connection across the care journey, join us. Register today: https://bit.ly/4t2nK8d #Rounding #PatientExperience #HealthcareExperience #HumanUnderstanding #NRCHealth

Dr. Jeremy Blanchard, our CMO, said it best: you know you have something special when you can call your vendor a partner. We had an amazing day with our NMHS leaders with NRC Health partners onsite. The insights shared and workshop sessions were incredible. Grateful for the collaboration, innovation, and shared commitment to elevating the patient experience. Margaret Blueford Toya Gorley Evan Sheaff, MBA and Allison Camm

🎙️ Full Season Streaming Now! Hosted by Jennifer Baron, CPXP, and Brian Wynne, The Experience Shift delivers real-world strategies, data-backed insights, and fresh perspectives on what’s driving loyalty, workforce stability, and financial performance today. If you’re shaping the future of healthcare, it's a must-listen! 🎧 https://lnkd.in/gayJD-XE 📺 https://lnkd.in/gZfBbpmP #HealthcareLeadership #PatientExperience #HealthcareTransformation #Podcast #NRCHealth

What’s one trend that healthcare leaders can’t ignore in this year? According to Bil Moore, Regional Director at NRC Health, it’s transparency. Expectations are shifting, especially among younger generations. Patience for vague answers, delayed communication or “that’s just how it works” explanations is wearing thin, Bil says. The organizations that keep pace will lean into honesty over optics and adaptability over rigidity. Weigh in: Where could clearer communication make the biggest difference for patient or employee experience right now? #HealthcareExperience #PatientExperience #HealthcareConsumers #HealthcareTransparency #HumanUnderstanding #NRCHealth

Trust isn’t built by brand alone; it’s earned through experience. In our latest blog, insights shared by NRC Health's Michelle Silva, M.A., and Tania Warnock of INTEGRIS Health during their presentation at HMPS26 explore why aligning brand promise, patient experience, and operations is essential to building trust and long‑term loyalty in healthcare. From the drivers of trust to the risks of the “trust cliff,” the piece breaks down what leaders should focus on measuring, and how to move from insight to action when expectations and experiences don’t align. 🔗 Read the full article: https://bit.ly/49E93Ae #HMPS26 #PatientExperience #HealthcareTrust #BrandAlignment #HumanUnderstanding #NRCHealth