Maximus

As agencies modernize, the focus is shifting from one-size-fits-all programs to human-centered, data-informed health systems that adapt to individual needs while maintaining scale, security, and trust. We’re helping federal partners design health systems that: ✅ Create predictive and adaptive personalized experiences ✅ Use data responsibly to inform smarter decisions ✅ Support increasing access to care and better outcomes ✅ Remain resilient, secure, and mission-ready Read more from our VP of Federal Health, Kelley Harar, on what modernized systems look like in practice: http://spr.ly/6046BBAkpm #FederalHealth #HealthIT #DigitalGovernment #MaximusInsights

Public service is evolving — and so are the careers behind it. Our teams are using technology, insight, and collaboration to help government deliver smarter, more effective services for the people who rely on them every day. Come take a look at our open possibilities: http://spr.ly/6041BBxaA9 Customer service roles: • Bilingual Outreach CSR, English/Spanish (Oakland, CA) • Bilingual Outreach CSR, English/Spanish (Mountain View, CA) • Bilingual Outreach CSR, English/Spanish (San Francisco, CA) • Bilingual Outreach CSR, English/Khmer (Long Beach, CA) Other roles: • RN Clinical Assessor (Hybrid, Waldo/Kennebec County, ME) • RN Clinical Assessor (Hybrid, Cumberland County, ME) • Sr. Front-End Developer (Fort Meade, MD) • Sr. Program Director, Tolling & Contact Center Operations (Albany, NY – Relocation available) • Program Director, Tolling & Contact Center Operations (Albany, NY – Relocation available) • Lead Specialist, Service Design (Hybrid, Princeton, NJ) • Sr. Implementation Project Manager, Tolling & Contact Center Operations (Albany, NY – Relocation available) • Sr. Front-End Developer (San Antonio, TX) • Sr. Program Director, Contact Center Operations (Topeka, KS) • Intelligent Automation Lead (Hybrid, Princeton, NJ) • Systems Project Manager, Tolling & Contact Center Operations (Albany, NY) #Hiring #Careers #BeGreatAtMaximus

Transforming service delivery starts with intent. At CX Exchange 2026, leaders are continuing the conversation about how intelligent automation can modernize service delivery in practical, scalable, and customer-experience-centered ways. In a recent discussion, our Vice President of the CX accelerator, MaryAnn Monroe, CCXP, shared perspectives on how organizations are approaching intelligent automation as part of broader IT modernization efforts, with a focus on improving how services are delivered rather than just how systems operate. For government and public-sector organizations navigating rising expectations, constrained resources, and complex environments, these conversations matter. 🔗 Read the full discussion from Federal News Network: http://spr.ly/6044BBxaqj #CustomerExperience #ITModernization #GovernmentIT #MaximusInsights

Doing more with the same — that’s the reality facing HCBS leaders today. At the ADvancing States 2026 Spring Meeting, one message was clear: expectations across program integrity, access, and technology are rising, while capacity remains stretched. Success requires reducing friction without compromising accountability. States shared it’s no longer about whether to use technology, but how to identify and apply the right solutions that: ✅Reduce administrative burden ✅Support better decision-making ✅Hold up under policy scrutiny How can states strengthen oversight and make services easier to access and navigate? We partner with state agencies to align clinical operations, digital solutions, and program requirements to support scalable, person-centered HCBS delivery. 𝐖𝐡𝐞𝐫𝐞 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐟𝐨𝐜𝐮𝐬 𝐟𝐢𝐫𝐬𝐭 — 𝐬𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐞𝐧𝐢𝐧𝐠 𝐩𝐫𝐨𝐠𝐫𝐚𝐦 𝐢𝐧𝐭𝐞𝐠𝐫𝐢𝐭𝐲, 𝐞𝐱𝐩𝐚𝐧𝐝𝐢𝐧𝐠 𝐜𝐚𝐩𝐚𝐜𝐢𝐭𝐲, 𝐨𝐫 𝐢𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐚𝐜𝐜𝐞𝐬𝐬? #LTSS #HCBS #ProgramIntegrity #MaximusSolutions Nancy Shanley Emily Isaacs

Serving Veterans requires more than services; it requires trust. Reflections from nurses like Kathy Spangler, DNP, RN, show us what that trust looks like in practice. We help the U.S. Department of Veterans Affairs deliver care and benefits in ways that honor Veterans’ service, reduce friction, and put their needs first — because every interaction should reflect the respect they’ve earned. Thank you to our team of nurses and to all nurses who lead with dignity, care, and commitment in every moment. We’re grateful for the humanity you bring to this work and the perspective you share with all of us. ⭐ #ThePowerofNurses #MilitaryAppreciationMonth #VeteranSupport #FutureofHealth

We partner with government to deliver essential services that improve lives — using innovative thinking, modern technology, and a people-first mindset. If you’re ready to make a difference and grow your career, come explore what’s possible with us in this issue of Career Connection:

Meet Carrie Thomas! 👋 A leader whose public-service roots shape her impact today. With 35 years in health and human services, including 15 years at the Texas Department of Human Services, rising from eligibility specialist to regional director, Carrie brings firsthand insight into how state programs work. Now, as a Senior Managing Director for our Southwestern states, she draws on her state-agency experience to streamline eligibility, strengthen partnerships, and deliver more compassionate service, helping thousands of families get the support they need more efficiently. Learn more about Carrie’s leadership approach and impact: http://spr.ly/6044BBmnRC #Medicaid #CustomerExperience #PublicServiceRecognitionWeek #PSRW2026

Nurses are uniquely positioned to design systems that work because they experience firsthand where complexity breaks down for people. 📣 “We’re the connective tissue between clinical care, technology, and operations. Nurses ask first—does this actually help the patient, caregiver, or the person who needs it?” - Catherine Muha, RN, MSN 📣"Nursing opens doors far beyond the bedside, into policy, prevention, and systems change." - Corinna Dan, RN, MPH When nurses help shape systems, services become easier to navigate, and support becomes more human. That’s exactly why bringing human-centered design to modernization is at the forefront of our approach to ensuring programs are clearer, access is easier, and people spend less time stuck in complexity. Where have you seen a nurse turn a complicated process into a clearer, more human experience? Let us know in the comments. #ThePowerOfNurses #HumanCenteredDesign #CustomerExperience #DigitalModernization #HealthServices

Nurses are the connective force behind compassionate, trusted care — meeting people where they are and supporting them when it matters most. 🩺💙 We’re proud to recognize the nurses at Maximus who bring compassion, expertise, and purpose to their work every day. From contact centers to clinical services to public health programs, our nurses help people feel safe, informed, and supported, no matter the setting. Swipe to learn what this work means to our nurses Kathy Spangler, DNP, RN, Jacqueline Zyck, Michelle Perez, and Dr. Carolyn Wiltshire, DNP, APRN, FNP-BC. #ThePowerofNurses #PersonCenteredApproach #HumanCenteredCare #NurseLeadership

People-first government modernization starts with leaders who’ve been on the inside, like Doug Howard. As a former state agency leader, he's a champion of modernizing government programs to make services easier to access and better for the people who rely on them. Learn how Doug brings real-world public sector experience to designing practical, tech-enabled solutions that help us better connect agencies with the communities they serve: http://spr.ly/6042BBge1r #Health #HumanServices #PublicServiceRecognitionWeek #PSRW2026