KLAS Research

Recently, KLAS interviewed leaders at 30 unique organizations about the Epic AI tools they are using, where they're seeing an impact, how they view pricing, and how well Epic is supporting adoption. The feedback is broadly encouraging, but there are some caveats. Read more in this recent KLAS blog by Tyson Blauer. #EpicAI #CustomerNeeds #HealthcareAI

Congratulations to Baylor Scott & White Health! In partnership with Nordic, BSWH reframed the EHR education as change management to better ready nurses for integrated, real-time device data within the Epic EHR. he team brought mobile devices, smart pumps, and barcode scanners into the classroom and connected them to Epic training environments. This made it possible for clinicians to practice end-to-end medication administration workflows exactly how they are at the bedside. The collaboration saw results including: -Faster stabilization at go-live (dropping from 10 days to 5) -Sustained safety behaviors (a 99.6% compliance rate with the new Commonwealth Care Alliance drug library) -Markedly higher Rover adoption where integrated classroom scenarios were used Special thanks go to Sarah Bolick and Jamie Sloan for their help in creating this case study. Learn more at the case study in the comments. #EHRSatisfaction #ArchCollaborative

Recognizing our final Peak Award winners from the #K2Summit: Humana & Healthcare Organization 3! Together, these organizations worked on their shared friction caused by manual data-exchange processes and a history of fragmentation. To solve the issues, they jointly adopted HL7 FHIR, Da Vinci guidelines, and modern APIs. As a result, this shift has accelerated data ingestion, reduced administrative burden, and significantly improved the completeness and reliability of clinical information, strengthening quality-measure performance and supporting the partners’ broader VBC goals. Learn more at their case study in the comments below. #HealthcareInnovation #HealthIT #DigitalHealth #K2Summit #PeakAward

Digital transformation in healthcare isn’t just a technology challenge, it’s a leadership challenge. That’s why KLAS is launching the Transformation Leadership Forum, a new opportunity that is focused on the human and organizational realities that determine whether transformation efforts succeed or stall. The Transformation Leadership Forum is designed to create honest dialogue between you and your peers that are navigating the same complex challenges. Healthcare executives and professional services leaders will have candid conversations around topics like: -Governance and alignment -Change management -Sustainable transformation strategies Learn more about the event at the link below. #HealthcareIT #DigitalTransformation #HealthcareLeadership #HealthIT #KLASResearch

How much time and effort is your organization losing to manual invoice processing? For many healthcare organizations, accounts payable teams are burdened by manual invoice workflows that can lead to payment delays, data inaccuracies, compliance challenges, and rising labor costs. These inefficiencies make it harder to scale operations and place additional strain on already stretched teams. Our latest Emerging Insights First Look examines RPI Consultants Yoga solution. Designed to streamline invoice management, automate workflows, reduce human touchpoints, and integrate with ERP systems, Yoga aims to simplify and modernize accounts payable operations. Read the report in the comments for an early look at customer experiences and feedback as organizations adopt the platform. #HealthcareIT #RevenueCycle #AccountsPayable #HealthTech

Congratulations to the collaboration between Aetna, a CVS Health Company, Catalyst Health Group, and athenahealth for earning a Peak Award during the #K2Summit! What did they do? They reduced the VBC administrative burden by replacing manual workflows with automated, standards-based encounter-level CCD exchange. Through C-CDA, FHIR, and Da Vinci implementation guides, the collaborators enabled real-time data sharing, reinforced discrete documentation practices, and established ongoing performance reviews. As a result, the initiative has eliminated the need for providers to submit supporting documentation through payer portals, and more. Learn more about the outcomes they saw at their case study below. #HealthcareInnovation #MemberEngagement #HealthIT #DigitalHealth #K2Summit

Fragmented revenue cycle operations are a big factor in organizations' limited visibility, slow performance, and inconsistency across ambulatory surgery centers (ASCs). In KLAS’s latest ROI Validation report published just this week, Compass Surgical Partners shares how it partnered with HST Pathways and SYNERGEN Health to create a more connected, end-to-end revenue cycle approach across its ASC network. The organization is seeing improvements in a variety of ways like: • Reducing days to bill • Faster coding turnaround and quality • Collections performance • Revenue cycle visibility and analytics Learn more about Compass Surgical Partners' experience in the report link in the comment section. **KLAS publishes ROI Validation reports to validate real-world ROI and help healthcare orgs make decisions on HIT investments. #RevenueCycleManagement #HealthcareFinance #DigitalHealth #HealthcareOperations

At #K2Summit2026 last week, attendees recognized an outstanding collaboration between Sentara Health and N1 Health with a Peak Award. Facing rising ED (PPED) utilization with increased costs and strained ED capacity, Sentara Health partnered with N1 Health to take a more proactive approach. Together, they used predictive analytics and consumer intelligence to identify high-risk members and connect them with the right care at the right time with warm transfers to primary care, urgent care, telehealth, and mobile community clinics. Congratulations to Sentara Health and N1 Health on being selected by K2 Summit attendees as a 2026 K2 Collaborative Peak Award winner! Read more about how this partnership generated $515,000 in savings alongside other outcomes at their case study in the link below. #HealthcareInnovation #MemberEngagement #HealthIT #DigitalHealth #K2Summit

KLAS's yearly update on acute care EHR market share just published today! EHR purchasing activity slowed significantly this past year, with 40% fewer hospitals impacted compared to 2024—and nearly 50% fewer than in 2023. Reasons for this vary, but in general health systems are navigating policy uncertainty while also prioritizing investments in technologies with more immediate financial impact, like AI and operational efficiency solutions. This report explores these trends and what it meant for vendors in this space. Learn more in the full report, or from a new blog by report authors Coray Tate and Paul Warburton both linked below.

How much time does your team spend verifying patient coverage? For many healthcare organizations, identifying accurate insurance and patient information is still a manual, time-intensive process. Patient Access Curator from Experian Health is designed to automate real-time insurance discovery and verification, and streamline front-end data workflows. A recent KLAS First Look report highlights the experiences of fully optimized customers, offering insight into satisfaction levels and the operational outcomes organizations are achieving. You can learn more about this product at the report link in the comments. #HealthcareIT #PatientAccess #RevenueCycle #HealthTech #DigitalHealth