We’re proud to share this milestone in Granite Comfort’s continued growth and operational transformation. As we expand across multiple brands, creating scalable infrastructure and operational alignment remains a strategic priority. Our partnership with Avoca reflects the collaboration and execution required to centralize workflows and contact center operations into a unified, scalable model designed to support long term growth. We appreciate the teams whose leadership and commitment helped bring this vision to life.
Granite Comfort LP came to Avoca in 2025 with a clear vision: build an operating model that could take on new brands with a single playbook. A growing portfolio meant growing complexity: 9 brand contact centers. 9 after-hours vendors. 9 sets of workflows. Every acquisition meant doing it all over again. They teamed up with Avoca to build a single foundation. 1 centralized contact center, 1 source of truth, redesigned roles, 24/7 coverage. The team at Granite, Alison Albrecht, Verna Brown, PMP, and Samuel Akinyooye put in the work most operators won't. Instead of bolting AI onto a legacy operation, they reimagined the call center with AI at the center. And the growth shows it. Watch the enterprise transformation: