Genesys

“This or that” is fun, unless it’s your customer experience. InspiriTec, Inc. didn’t settle. They stepped up their service with #GenesysCloud, speeding up onboarding and reducing handle time to create smoother, faster experiences all around. Read the story: https://gsys.cx/4wc0eaD

There’s something different about being in the room together. Conversations open up, ideas move faster, and teams leave more aligned on how they work. Collaborate Sessions bring Genesys employees together to focus on how work really happens. Teams align on priorities, exchange feedback, and build stronger ways of working across regions. As an AI-first organization, Genesys is also creating space for teams to build confidence in using AI as part of everyday work. These sessions help make that shift practical and real. With the first sessions happening in Budapest and Galway, it’s a strong start to building more connected teams across Genesys. #OneGenesys

Most AI strategies stop at automation. 🤖 That’s the problem. Real impact comes from orchestration: 🔗 connecting data 🧠 carrying context ➡️ deciding what happens next That’s where efficiency meets empathy. Learn more: https://gsys.cx/4d5aF7g

A few days in Canberra with JLL 🇦🇺 🎥 Filming with Subramanya Raj Urs, Andy Youll and Christy Paulson of JLL Australia 📌 Joined by Rachana Singh from Genesys ⚡ Inside a 24/7 service centre where every second counts Lots of great moments (and footage) captured. Stay tuned 👀

LLMs and LAMs just stepped into the ring 🥊 Spoiler: LAMs are what set Genesys Cloud™ Agentic Virtual Agent apart — built for outcomes, not just conversation. Learn more: https://gsys.cx/4wECuwa

#Knowledge2026: complete ✔️ This week in Las Vegas, one thing was clear: customer experience is entering a new era. With Agentic AI and end-to-end orchestration, organizations are moving beyond disconnected interactions to truly connected, intelligent experiences. We’re proud to be building that future alongside ServiceNow and grateful for every conversation that made this week one to remember!

Ask. Act. Done. ✅ Because customer inquiries shouldn't stall at answers. See how Genesys Cloud Copilot brings AI into the flow of work so teams move faster, skip the friction and focus on what matters most: the customer. ⬇️

Be the One who volunteers in your community 🧡 What makes Genesys such a special place to work? People like Zach Little who volunteers with The Guardsmen - a nonprofit where 100% of the members are volunteers, so every dollar raised goes directly to supporting kids through nature and scholarship programs. Zach shares how being a One Genesys Orchestrator helps him turn purpose into real community impact. See what being part of #OneGenesys is all about: https://gsys.cx/4tpYtnr

The long-held CX tradeoff: efficiency or experience ⚖️ Elcenora Martinez is joining us live to discuss how agentic orchestration is the operating model shift that makes BOTH possible at scale and how leading organizations are making it happen. Join us! ⬇️

The narrative is wrong. AI isn’t here to replace agents ❌ It’s here to support them ✅ Surface answers faster. Guide next steps. Reduce the chaos. So agents can focus on what really matters: the conversation. Learn more: https://gsys.cx/3PoDF1O