Crescendo

Most AI vendors understand deployment. Very few understand operations. Matt Price learned that after going from building CX products to actually running support. That experience shaped Crescendo. Not another AI tool, but a unified CX system designed for how customer experience really operates.

AI is reshaping customer experience fast. But the companies creating real impact aren’t chasing AI for AI’s sake. They’re applying it with purpose. At Crescendo Live SF, we’re recognizing five customers redefining what modern CX looks like: 🏆 Grindr 🏆 Headspace 🏆 Lovepop 🏆 Nothing Bundt Cakes 🏆 SQUIRE From launching AI-powered support in 18 days to doubling support volume without growing backlogs, these teams are proving what happens when CX runs as one continuously improving system. Congratulations to our 2026 Crescendo Customer Awards winners! 🚀 https://lnkd.in/guTQ86a2 

On Customer Support Day, one reminder stands out: Great customer experience isn’t created by adding more tools. It’s created by fixing the system behind them. Tyler Gardner has spent 25 years in CX, and his perspective is clear: AI doesn’t fix fragmented CX systems. It amplifies the cracks. In this CMSWire conversation, Tyler shares how Cuyana approached AI differently: 🧩 Unified knowledge before automation ⚙️ Standardized workflows before deployment 📈 Operational consistency before adding more tools The result: 40–45% of tier-one tickets resolved at first contact with Crescendo. The takeaway is simple: customer experience improves when the system improves. That’s why Crescendo runs CX as one unified, continuously improving system. https://lnkd.in/ehPjx7m5

Today we’re introducing Crescendo Connect: an agentic integration workspace that lets CX teams build production-ready assistant capabilities in days, not months. Most AI assistants can understand a customer but very few can actually help them. Not because the model is bad but because the systems behind it are disconnected. With Crescendo Connect, teams can describe a workflow in plain English: “Let the assistant check shipping status after collecting an order number.” Crescendo handles the rest: → reads API docs → plans the integration → generates the logic → tests edge cases → publishes a governed tool for live chat + voice The result: assistants that don’t just answer questions, they take action. From understanding to resolution; from disconnected systems to operational AI. Learn more from our product leader Sajith Kaimal: https://lnkd.in/gBxxSnfK

Crescendo started with a group of operators who had spent years inside the chaos of customer experience — and knew the industry needed to be rebuilt, not patched. In this conversation, Anand Chandrasekaran talks about the early days from the company at General Catalyst: founder dating, assembling a deeply technical + operational founding team, and why Andy Lee, Matt Price, Slava Zhakov and Tod Famous believed AI could finally transform CX if it was built natively from the ground up. We’ll go deeper into that story and what comes next for AI-native CX at Crescendo Live SF this week. 🚀 Learn more: https://lnkd.in/dAWUxNrM

San Francisco, we’re almost live! ⭐ Crescendo Live is where CX leaders get a clear answer to the AI question most teams are still stuck on: how to actually make it work at scale. Real operators. Real systems. Real outcomes. Kyle Norton, Karan Singh, Morgan Donaldson, James Green, Christopher Toshiro Jocson, Jessica DiLullo Herrin, Oliver Hart, Kevin B Rury, Chelsea McGrath, Lynn Ray Cherepy, Matt Price, Anand Chandrasekaran, Shervin Talieh, Tod Famous Join us: https://lnkd.in/dAWUxNrM 

🏆 Crescendo has been named a winner in the Newsweek AI Impact Awards 2026 for AI Customer Service: Best Outcomes – Customer Satisfaction. This recognition highlights our innovation in Multimodal AI, unifying voice, chat, text, and image sharing into one seamless customer conversation to deliver faster resolutions, higher satisfaction, and measurable business impact. Huge thanks to our Crescendo team, whose innovations made this possible, and to the customers pushing us to build better AI for CX every day. Read more: https://lnkd.in/gec4Q6jP

NIMA Partners, Inc. needed 24/7 coverage that could clearly explain the device, guide app users in real time, and route complex issues to trained experts. Within weeks of partnering with Crescendo, AI took over the majority of customer questions independently. Customer satisfaction reached 97%. See how they did it: https://lnkd.in/gD6HaBTZ

AI in CX is being optimized for speed and cost, not experience. That’s the tension Matt Price calls out on the Social Media CX Podcast with Brooke B. Sellas. When speed and cost become the primary goal, quality suffers and customers notice. AI doesn’t fail because of the technology. It fails when it’s layered onto systems that weren’t designed to improve over time. The alternative is a CX system that learns from every interaction and sustains performance as complexity grows. Catch the full podcast here: https://lnkd.in/g8_wg9aQ  

We’re excited to announce Will Newman has joined Crescendo as VP, EMEA, as we continue expanding across Europe following our launch in April. 🌍 Will brings deep experience scaling category-defining AI and infrastructure companies across international markets, including Confluent, Rivery, Truera, and Ditto. “Crescendo is taking a different approach, and that creates a compelling value proposition in a market that’s ready for change.” As organizations face growing CX complexity, the market is shifting toward unified, AI-Native systems that can continuously improve and stay accountable for measurable outcomes. We are excited for what’s ahead across EMEA with Will on our team. https://lnkd.in/gaqr6KXE