Currently delayed: AI Transformation. Reason: integration complexity. Most enterprises aren't waiting on AI. They're waiting for it to actually scale beyond the pilot without breaking everything around it. Anyone can sell the ticket. Making the flight land is a different business entirely. Real starts here. https://cnx.li/SPCxB #NewRealities
About us
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.
- Website
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http://www.concentrix.com
External link for Concentrix
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Newark, California
- Type
- Public Company
- Specialties
- Technical Support, Sales and Marketing, Outsourcing, Call Centers, technology, customer experience, and Technology and services
Locations
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Primary
Get directions
39899 Balentine Dr.
Ste 235
Newark, California 94560, US
Employees at Concentrix
Updates
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Concentrix reposted this
Every executive I speak with has AI running somewhere in their business. Most can tell me what they want from AI. Far fewer can tell me how these pilots and projects connect across systems, channels, teams— and what that means for their customers caught in the middle. Most haven’t mapped how it all fits together, and customers are often the first to feel the disconnect. Enterprise AI spending is at an all-time high. According to Gartner, 40% of agentic AI projects will be cancelled by end of 2027. That number isn't shrinking on its own. The ambition isn't usually the problem. The gap is typically execution and accountability: who is going to make this work at scale, securely? That’s the work that now has to happen. It's also the work that Concentrix does, every day. #NewRealities https://cnx.li/SPCxB
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Nothing’s changing. Business leaders have approved more AI roadmaps than they've had cups of coffee. They’re still sitting through demos, signing off pilots, and continuing to hope for the results they were promised. The problem is most AI vendors don’t build for operational reality. And they don’t really understand your business. We do. The proof? 1,000+ clients running AI in production today. One intelligent transformation partner to design, build, and run AI that scales. Real Starts Here. #NewRealities https://cnx.li/SPCxB (Take note, Kevin 😉)
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There’s no shortage of AI ideas right now. What enterprises actually need are places where AI gets pressure-tested against reality and built into operations that can scale. That’s what our AI Innovation Lab in Dalian, China is designed for. Not theory or future-gazing, but real solutions connected directly to operational outcomes. Part of our growing global network of innovation centers, the Lab helps clients move beyond experimentation and see what intelligent transformation looks like in the real world.
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Last week, we launched iX360 in the Philippines. A space built to move beyond pilots, presentations, and AI hype and into something more useful: tangible operational impact. iX360 is an immersive experience center where enterprises can integrate and co-create AI, automation, and intelligent solutions designed for real workflows, real complexity, and real business outcomes. Because anyone can talk about transformation. The real test is making it work.
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Most AI dies in the handoff. 40% of agentic AI projects will be cancelled by 2027. (Gartner) Not because the technology failed. Because the real work starts where most vendors stop. Enterprise complexity doesn't care how good the pilot looked. Real starts here. #NewRealities
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Strategy? Sure. Platform? Deployed. Pilot? Wrapped. Outcomes? That's your problem now. The gap between deployment and results isn't a technology problem. It's an operations problem. And most of your partners don't do operations. We do. #NewRealities
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The demo was flawless. The pilot was promising. The vendor was gone by Q2. 40% of agentic AI projects won't make it to 2027, according to Gartner. Most of them had great slides. #NewRealities
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"We're in the discovery phase." "The platform is live in staging." "Results are being tracked." Corporate for: nobody owns what happens next. 72% of CIOs report their organizations are breaking even or losing money on AI investments. (Gartner) The technology isn't the problem. The exit clause is. #NewRealities
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Honored, grateful, and honestly? A little fired up. iX Hero™ has been named Customer Product of the Year 2026 by TMC. Because great enterprise experiences don’t come from piling on more tools. They come from giving teams the right AI: real-time intelligence, smarter workflows, and less busywork. In other words: iX Hero™. 🏆 When AI is built to elevate people, everybody wins. Learn more: https://cnx.li/roODm
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