ClearCaptions, LLC

National Speech-Language-Hearing Month is an ideal time for healthcare providers to move from awareness to action. For patients living with hearing loss, phone communication is often one of the most significant daily barriers to independence. Missed medication instructions, misunderstood appointment times, and avoided calls to family members are predictable consequences. Many patients have developed coping strategies that mask the full extent of their communication challenges, which means the barrier often goes unaddressed until it has meaningfully affected their quality of life. A referral to ClearCaptions is one of the most straightforward interventions available. The service is available at no cost to eligible individuals, the referral pathway is simple, and the impact on patient independence and well-being can be immediate. This NSLHM, take a moment to ask your patients how they are managing phone communication. For those who are struggling, a referral could make all the difference. Refer eligible patients: https://lnkd.in/e-nHJdVA #ClearCaptions #NSLHM #NationalSpeechLanguageHearingMonth #CaptionPhone #CallCaptioning #HearingImpairedTelephone #CaptionPhoneForProviders

ClearCaptions is proud to spotlight Ann Baughens, Installation Coordinator Supervisor on our Implementation team. Ann stepped into an expanded leadership role and quickly made her mark. She built a high-performing team culture grounded in clear expectations, structured coaching, and individual accountability. The outcomes have been measurable: her team’s Gallup engagement scores rose from 3.73 to a 4.5, a result that reflects genuine investment in the people she leads. Beyond her own team, Ann is a trusted collaborator across the organization. She co-created the Ambassador Program with CEX management to strengthen cross-functional communication, actively identify process and workflow improvements, and bring a “see something, say something” mindset that encourages innovation at every level. Ann leads with integrity, resilience, and a discipline for personal development that sets a standard for those around her. Her work continues to strengthen both her team and the broader organization. Thank you, Ann, for the leadership and care you bring to ClearCaptions every day. #ClearCaptions #EmployeeSpotlight #Leadership #TeamCulture #PeopleFirst

As the nation's largest captioned telephone service provider, ClearCaptions brings a level of infrastructure, reach, and operational experience that directly benefits the partners and patients we serve. Our scale is a practical advantage for healthcare providers and senior care professionals. When you refer a patient, they are connected to a provider with the capacity to deliver reliable service in their area, the support systems to respond when questions arise, and the track record that comes from serving customers across every region of the country. The service includes in-home setup by a trained specialist, guided training, a lifetime warranty, and ongoing support at no cost to those who qualify. This level of end-to-end care reduces the burden on referring providers and improves the likelihood that patients will adopt and continue using the technology. Learn more about referring eligible patients: https://lnkd.in/e-nHJdVA #ClearCaptions #NSLHM #NationalSpeechLanguageHearingMonth #CaptionPhone #CallCaptioning #CaptionPhoneForProviders #SeniorCare #SeniorTech

ClearCaptions is proud to announce our Q1 2026 Values Champion Award winners! This award celebrates employees who demonstrate extraordinary commitment to our core values of integrity, accountability, service, quality, and collaboration. Nominated by their colleagues and leaders, and thoughtfully selected by our recognition committee, these individuals set the standard for excellence and inspire those around them. Congratulations to Connie Tran, Brandi Webster, Jim Yates, Anthony Gilbert, and Amy Zamorano for their remarkable dedication to living our values every day! Our values guide everything we do at ClearCaptions. To learn more about our culture and explore opportunities to join our team, visit https://lnkd.in/encR8cFt #ClearCaptions #ValuesChampions #TeamRecognition #Integrity #Accountability #Service #Quality #Collaboration #PeopleDepartment

National Speech-Language-Hearing Month is an opportunity to connect patients with communication tools that are already available to them. The ClearCaptions Phone is a captioned telephone service provided at no cost to eligible individuals through a program administered by the Federal Communications Commission. The service was made possible by the Americans with Disabilities Act, which established the right to accessible telephone communication for people with hearing loss. For healthcare providers, the referral process is straightforward and can be completed in minutes. Patients receive in-home setup from a trained specialist, guided training, ongoing support, and a lifetime warranty. The combination of no cost and full-service onboarding removes two of the most common barriers to assistive technology adoption. Learn more about referring eligible patients: https://lnkd.in/e-nHJdVA #ClearCaptions #NSLHM #NationalSpeechLanguageHearingMonth #CaptionPhone #CallCaptioning #CaptionPhoneForProviders #HearingHealth

Earlier this year, leadership from the ClearCaptions Customer Experience (CEX) team gathered in Orlando for the CEX Leadership Conference, bringing together leaders across Customer Support, Operational Excellence, and Service Operations Support for two days of strategic alignment and collaboration. The goal of this gathering was to unite a rapidly growing organization around a shared vision for customer experience, and to equip leaders with the tools and connections needed to scale thoughtfully. Collaborative working sessions addressed the real challenges our teams navigate daily across Quality, Training, Insights, and Program Management. Several members of our executive team joined to share their perspective and reinforce their commitment to the work ahead. Teams left with clearer strategic priorities, stronger cross-functional ownership, and renewed momentum on key initiatives, including automated quality, performance insights, and experience design. For the seniors and families we serve, this kind of intentional leadership alignment translates directly into a better experience at every touchpoint. When our Customer Experience team members are aligned around a shared evolving vision, our customers immediately benefit. #ClearCaptions #CustomerExperience #CEX #CEXLeadership #Leadership #GrowTogether

Mother's Day is a meaningful opportunity for healthcare providers and senior care professionals to consider how hearing loss affects patient well-being beyond the clinical setting. For many older adults, phone calls with adult children and grandchildren are among the most important social interactions they have. When hearing loss makes those conversations difficult, the impact on emotional health is significant. Many seniors quietly reduce or avoid these calls rather than asking family members to repeat themselves repeatedly. Referring eligible patients to caption phone services is one of the most direct ways providers can support both communication access and emotional well-being for the patients in their care. The service is available at no cost to those who qualify, and the referral process is simple. Help your patients stay connected to the people they love. Refer eligible individuals today: https://lnkd.in/e-nHJdVA #ClearCaptions #MothersDay #CaptionPhone #CallCaptioning #CaptionCalls #HearingImpairedTelephone #CaptionPhoneForProviders

Mental Health Awareness Month draws attention to the psychological dimensions of physical health conditions, including hearing loss. Research consistently documents the mental health consequences of untreated hearing loss: higher rates of depression, increased social withdrawal, greater anxiety, and accelerated cognitive decline. For older adults, phone-based communication represents a key point of vulnerability. When calls become difficult to follow, avoidance behaviors develop and social isolation deepens. Caregivers are often the first to notice these changes but may not connect the behavioral shifts to a communication barrier. Healthcare providers can support caregivers by naming this link directly during patient and family conversations and sharing resources that address both the communication and emotional dimensions of hearing loss. Our blog, "The Link Between Hearing Loss and Mental Health," provides caregiver-focused education suitable for sharing in clinical or community settings. Read it here: https://lnkd.in/eS5EDyvw #ClearCaptions #MentalHealthAwarenessMonth #HearingHealth #CaptionPhone #CallCaptioning #CaptionPhoneForProviders #SeniorCare

May is National Speech-Language-Hearing Month, an annual observance that highlights the critical role communication health plays in overall well-being, especially for older adult populations. For healthcare providers and senior care professionals, NSLHM is an opportunity to normalize hearing health conversations in clinical and community settings. Hearing loss remains one of the most underdiagnosed and undertreated conditions among older adults, and awareness is one of the most effective tools for changing that. Throughout May, ClearCaptions will be sharing educational content, patient resources, and insights relevant to the professionals who support the hearing loss community. We invite you to share what resonates with the patients and communities you serve. Learn more about the history and significance of NSLHM: https://ow.ly/kwv550YRr4c #ClearCaptions #NSLHM #NationalSpeechLanguageHearingMonth #HearingHealth #CaptionPhone #CallCaptioning #CaptionPhoneForProviders

Mother's Day is a natural moment for healthcare providers to consider how hearing loss affects the people they serve, including their ability to stay connected to family. For many older adults, phone communication with loved ones is a primary source of social connection. When hearing loss makes those calls difficult to follow, the emotional cost is real. Seniors may stop answering, avoid calling back, or quietly withdraw from the conversations that sustain their well-being. The ClearCaptions Phone is available at no cost to eligible individuals through an FCC-administered program. Referring eligible patients takes only a few minutes and can make a meaningful difference in their quality of life. This Mother's Day, help your patients stay connected to the people they love most. Refer eligible patients: https://lnkd.in/e-nHJdVA #ClearCaptions #MothersDay #CaptionPhone #CallCaptioning #CaptionCalls #HearingImpairedTelephone #CaptionPhoneForProviders