Now Hiring: Director of Customer Service
We’re seeking a strategic leader to oversee all customer-facing utility operations - including call center, payment services, meter reading, service connections, and energy efficiency programs.
This role serves as the primary point of contact for escalated customer concerns and works closely with City Leadership, City Council, and internal utility partners to ensure exceptional service delivery.
What You’ll Do:
• Provide strategic leadership and direction for Customer Service operations
• Develop and execute a departmental strategic plan with measurable outcomes
• Lead modernization and improvement initiatives
• Oversee policies, compliance, and service standards
• Serve as the final authority on escalated customer issues
• Build, mentor, and develop a high-performing, customer-focused team
• Collaborate closely with GP&L, Water, and Solid Waste partners
What We’re Looking For:
• 8+ years of municipal or utility experience
• Strong leadership, operations, and conflict resolution skills
• Ability to build public trust and effectively engage with diverse stakeholders
If you’re passionate about operational excellence, customer experience, and serving a growing community - we’d love to connect.
Apply today or share with someone who would be a great fit!
https://lnkd.in/gVW7sSHt