Terms & Conditions

(applicable to all services registered on or after 1 September 2025, excluding services and service plans that were initially registered on or before August 31, 2025 but auto renewed on or after September 1, 2025)

Terms and Conditions

(applicable to all services registered on or before 31 August, 2025, including services and service plans that were initially registered on or before August 31, 2025 but auto renewed on or after September 1, 2025)

Acceptable Use Policy
(Residential Solutions)

Terms and Conditions
(Enterprise Solutions Customer)

Terms & Conditions of Auto-Renewal

Special Terms and Conditions of Broadband Internet Access Service

Fibre-Optic Broadband Service – Steady Speed Guarantee (Only applicable to 100M home broadband service plans which are successfully registered on or before 26 April 2023)

Terms and Conditions of “Speed Guarantee” (applicable to home broadband services plans which are successfully registered from 18 April 2024 to 24 Oct 2024)

Terms and Conditions of “Low Latency Guarantee” (applicable to home broadband services plans which are successfully registered from 18 April 2024 to 24 Oct 2024)

Terms and Conditions for Additional Wiring Service

HKBN Wi-Fi

Terms and Conditions of “Speed Guarantee” (applicable to home broadband services plans which are successfully registered from 25 October 2024)

Terms and Conditions of “Low Latency Guarantee” (applicable to home broadband services plans which are successfully registered from 25 October 2024)

Special Terms and Conditions of Mobile Services

Fair Usage Policy

Fair Usage Policy(A)

Fair Usage Policy(B)

Fair Usage Policy(C)

RoamLite Roaming Data Day Plan

3HK

Roaming Data Day Plan

Smartone

Roaming Data Day Plan Lite

Smartone

Roaming Data Day Plan (4G Lite)

CMHK

IDD 001

3HK

IDD 001

Smartone

IDD 001 (4G Lite)

CMHK

China Mobile Number Service

Disney +

JOOX

NETFLIX

myTV SUPER

iQIYI

HBO Max

HBO Max (e-voucher)

WeTV

KKBOX

Special Terms and Conditions of Home Telephone Service

IDD 0030

IDD 0030 International Call Forwarding Service

Global Talk+

Special Terms and Conditions of Home Wi-Fi Service

Special Terms and Conditions of Home Wi-Fi Service (Priority Plus Series)

Special Terms and Conditions of Wi-Fi Concierge Service

Special Terms and Conditions of HKBN Mesh Wi-Fi Service

Special Terms and Conditions of HKBN Smart Service (Effective from April 1, 2022)

HKBN HomeGuard Data Collection Disclosure

Privacy Policy for Trend Micro Products and Services

HKBN HomeGuard End User License Agreement

Special Terms and Conditions of HKBN PROTECT – HKBN HomeSAFE service

Special Terms and Conditions of HKBN PROTECT - HKBN SAFE, HKBN ID PROTECTION and HKBN VPN Service

F-Secure Privacy

F-Secure License Terms

SAFE+ App Privacy Policy

Global SIM Travel Data Sim Card​

Global SIM+ Travel Data Sim Card ​(formerly called “Global SIM Monthly Go”)

HKBN Travel Pocket Wi-Fi

Insurance Product General Terms and Conditions

Bowtie 4-in-1 Healthcare Service

INDICAID Self-selected Rapid Testing Package Standard Plan

INDICAID Self-selected Rapid Testing Package Premium Plan

Evercare Home Care Service Plan (Standard)

Evercare Home Care Service Plan (Premium)

Evercare Medical Escort Service Plan

Evercare Wound Care Service Plan

NYPC Comprehensive Pain Management Plan 12-Month

NYPC Comprehensive Pain Management Service Plan 24-Month

Terms and Conditions of the HKBN "Elder Buddy" Service

HKBN "Elder Buddy" Service Disclaimer

56K

Broadband Phone

getFAXEASY (Effective from 15 Aug 2018)

HKBN Community

Removal service Terms and Conditions

WTFast Gamers Private Network Service

Online Chat Service Terms and Conditions