Support for Microsoft Office 2010 and 2007

Microsoft Office 2010 and 2007 This solution center is applicable to the following versions of Microsoft Office:
2010 and 2007

Key Resources

Key Resources

Description of the 2007 Office suite SP3 and of Office Language Pack 2007 SP3
Get the latest updates to the 2007 Office suite and to the Office Language Pack 2007.

Office 2010 Service Pack 1 (SP1) is available
Microsoft Office 2010 Service Pack 1 (SP1) provides the latest updates for Office 2010 including improvements in stability, performance, and in security.

Description of the Office 2010 update: July 29, 2011
Resolve “code 78F” or “The installation of this package failed” error messages when you attempt to install Office 2010 Service Pack 1.

List of all Office 2010 SP1 packages
Get an overview of the SP1 packages for the Microsoft Office 2010 suite and additional Office products.

Microsoft Outlook 2007 may experience Send/Receive or performance issues after a recent update has been installed on the computer
If your machine has automatically downloaded the Office Outlook 2007 update KB 2412171, you may experience a delay when switching folders, auto archive not working and/or errors when sending/receiving mail.

Office 2010 Trial expired? Get the full version today at Microsoft Store.
Continue to use Office 2010 have the essential tools you need to complete work, school and household projects efficiently.

Getting Started with Office 2010
Transition from an earlier version of Office, learn what’s new, or find basic instruction for first-time use.

Office 2010 Product Guides
The Office 2010 product guides provide an overview of what’s new in your favorite Microsoft Office programs and a deeper look at benefits across all Office 2010 programs, as well as Office Web Apps and Office Mobile 2010.

Microsoft Office Online
Microsoft Office Online is the ultimate resource for Microsoft Office information including templates, How To’s, downloads and more.

Ask the Community: Microsoft Office Forums at Microsoft Answers
Experts are on hand at the Microsoft Answers Office community.

Microsoft Update
Keep Office Up to date by visiting Microsoft Update for the latest downloads.

IT-Professionals: Office TechCenter on TechNet
The one-stop-shop for resources, blogs, forums, and content around Office for IT Professionals.

Developers: Office Development Center on MSDN
The one-stop-shop for resources, blogs, forums, and content around Office Development.

The Microsoft Office Blog
Stay up to date on the latest Office news.

Hardware and Performance
Under the hood investments for hardware and performance white paper.

Office Mobile
Learn about Office Mobile on Windows Phone 7.

Microsoft Mathematics 4.0
Download Microsoft Mathematics 4.0 for a graphing calculator, step-by-step equation solving, and tools to help students with math and science.

Office 2010 Resource Kit
Updates and more for the Office 2010 Resource Kit.

Product Activation Solution Center
Visit the Product Activation Solution Center for answers to common questions and links to helpful resources.

Office 2010 Compatibility Center
This resource center provides links to compatibility tools and resources and to a list of compatible independent software vendors.

Related Solution Centers

Visit the Office Solution Centers for answers to common questions and links to helpful resources:
Office Word Solution CenterOffice Excel Solution Center
Office PowerPoint Solution CenterOffice Outlook Solution Center
Office Access Solution CenterOffice OneNote Solution Center
Office InfoPath Solution CenterOffice Groove and Groove Server Solution Center
Office Project and Project Server Solution CenterOffice Publisher Solution Center
Office Visio Solution CenterOffice SharePoint Designer Solution Center
Office SharePoint Server Solution CenterOffice Communications Server Solution Center
Office for Mac Solution CenterOffice Accounting Solution Center
Older versions of Office

Top Issues

Top Issues

Office Live Add-in errors occur in Microsoft Office 2003 and 2007
Get steps to resolve an error message when you try to use the Microsoft Office Live Add-in with a Microsoft Office application.

Description of Office 2010 SP1
Provides an overview of Office 2010 SP1 improvements and information on how to obtain and install it.

Error 1935 or 78F when installing Office 2010 SP1
Provides an update that addresses 1935 and 78F install errors with Office 2010 SP1.

How to troubleshoot this error: "There was a problem setting up Microsoft Office. Try running setup again. If the problem continues, contact Microsoft Product Support."
Provides an automated Fix it solution that can help resolve this error.

Need help locating your product key?
Start a guided solution that will provide information on how to find your product key.

How to troubleshoot this error: "This is not a valid Office Product key."
Start a guided solution that will provide information on how to resolve this error.

How to troubleshoot this error: "Error 1935. An error occurred during the installation of assembly component."
Provides steps to uninstall, reinstall, or repair the .NET Framework to resolve this error.

Overview of the ribbon in Office 2010
Learn where menu and toolbar commands are in Office 2010 and related products.

Choose the 32-bit or 64-bit version of Microsoft Office
Helps you decide if the Office 64-bit version meets your needs.

You’ve installed Windows 7 and need to reinstall Office but you can’t find the CD. How do you get a replacement?
Use this link to contact the Microsoft Supplemental Parts team in the United States and Canada.

Outlook features disabled when installed with Home and Student
Explains why some features are disabled and provides steps on how to regain the missing Outlook features.

How to install MODI for use with Microsoft Office 2010
Provides methods you can follow to install MODI on the computer.

The Datasheet view on a SharePoint website cannot be displayed
This article provides workarounds to resolve this Datasheet view problem that occurs after you install the 64-bit version of Office 2010.

Installing, upgrading, and activating

 Activating

Product Activation Solution Center
Visit the Product Activation Solution Center for answers to common questions and links to helpful resources.

Installing

You cannot install Office 2010, and you receive an error: "To install and use this product, you must be running one of the following operating systems"
When you try to install Microsoft Office 2010, the installation does not finish, and you receive an error message about running an operating system version.

Install and repair Office 2007 features
This article describes how to install 2007 Microsoft Office features. It also describes how to repair the installed 2007 Office programs and features.

Find help when you receive the "Setup is unable to proceed" error message when installing Office 2007
This article describes how to resolve the "Setup is unable to proceed" error message when installing Office 2007.

Install the Microsoft Office Compatibility Pack to use earlier versions of Office programs
A compatibility pack is available to make sure that you can open and save Office Open XML Formats in earlier versions of Microsoft Office.

Microsoft Genuine Advantage Solution Center
Visit the Genuine Advantage Solution Center for answers to common questions and links to helpful resources.

IT Professionals: Application Virtualization Resource Center

Upgrading

Evaluate compatibility of existing hardware, Office documents, add-ins, and line-of-business applications
Better plan your Office 2010 deployment by evaluating the compatibility of existing hardware, Office documents, add-ins, and line-of-business applications.

See what’s new in Office 2010
Visit this page to learn more about Office 2010 or to order a copy.

Find out more about Office 2007 Service Pack 2
This article provides a full description of the updates available in Office 2007 Service Pack 2.

Visit Office Online to download Office 2007 Service Pack 2
Service Pack 2 provides the latest updates to the 2007 Microsoft Office suite.

Use earlier versions of Excel, PowerPoint, and Word to open and save files
This article describes how to open and save Word 2007, Excel 2007, and PowerPoint 2007 files in earlier versions of Office programs

Office Volume Activation
Learn more about Office volume activation on TechNet.

Office Deployment
Get technical guidance to pilot and deploy Office 2010.

Downloads, updates, and add-ins

Downloads and updates

Get Office 2010 Service Pack 1 today
Microsoft Office 2010 Service Pack 1 (SP1) provides the latest updates for Office 2010.

Office Templates
Find free pre-made Starter templates for download.

Visit Downloads on Microsoft Office Online to get the latest updates
Get the latest updates and downloads for our Office products from the Download page at Microsoft Office Online.

Troubleshoot when scanning for updates and are offered updates for programs you don't have installed
When you visit the Microsoft Update Web site or start Windows Update to scan for updates for the Microsoft Office programs, Microsoft Update or Windows Update may offer updates to programs that you do not have installed on your computer.

Install the Microsoft Office Compatibility Pack to use earlier versions of Office programs
A compatibility pack is available to make sure that you can open and save Office Open XML Formats in earlier versions of Microsoft Office.

Learn more about the fixed updates to the Microsoft Office Compatibility Pack
This article describes the items that are fixed in the update to the Microsoft Office Compatibility pack.

Use Microsoft Update to keep Office up to date
Keep Office Up to date by visiting Microsoft Update for the latest downloads.

Five minute makeovers from good to great
Learn how to transform any document yourself or save time with a template.

Add-ins

The Adobe PDFMaker Add-in is not installed in the 2007 Office programs when you install Adobe Acrobat 7.0
When you install Adobe Acrobat 7.0, the Adobe PDFMaker Add-in is not installed.

Error message "A version of Adobe Acrobat PDFMaker that is known to cause instabilities"
This article describes how to work around this problem.

Microsoft Save as PDF add-in
This download allows you to export and save to the PDF format in eight 2007 Microsoft Office programs. It also allows you to send files as e-mail attachments in the PDF format in a subset of these programs.

Microsoft Save as XPS download add-in
This download allows you to export and save to the XPS format in eight 2007 Microsoft Office programs. It also allows you to send files as e-mail attachments in the XPS format in a subset of these programs.

Microsoft Save as PDF or XPS download add-in
This download allows you to export and save to the PDF and XPS formats in eight 2007 Microsoft Office programs. It also allows you to send as e-mail attachment in the PDF and XPS formats in a subset of these programs.

Office Compatibility
See how to evaluate the compatibility of existing hardware, Office documents, add-ins and line-of-business applications.

Security and Privacy

Security and Privacy

Virus and Security Solution Center
Visit the Virus & Security Solution Center for answers to common questions and links to helpful resources.

Microsoft Security Center
For the latest in computer security.

Change your security settings through the Trust Center
The Trust Center is where you can find security and privacy settings for the 2007 Microsoft Office system programs. The Very High, High, Medium, and Low security levels that were used in earlier versions of Office are now replaced with a more streamlined security system.

Learn about privacy options for Office 2007 programs
This article describes the privacy options for features that you might want to use.

Microsoft Office 2010 Security Baseline tool
Learn about and how to use the Microsoft Office 2010 Security Baseline tool.

Security and Office 2010
Learn how the security controls in Office 2010 make it easier for IT professionals to build a robust defense against threats while maintaining information worker productivity.

Support Options

Self-Support Options

Search the Microsoft Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues.

Ask the Community: Microsoft Office Forums at Microsoft Answers
Ask a question or search for answers in the Office forums. Experts are on hand to help. Most questions answered in 24 hours or less.

IT-Professionals: Visit the Microsoft Office TechCenter on TechNet
TechNet is the primary resource for IT-Professionals providing links to technical resources including articles, webcasts, video’s, blogs and community forums.

Developers: Visit the Microsoft Office Developer Center on MSDN
MSDN is the primary resource for Developers providing links to technical resources including articles, webcasts, video’s, blogs and community forums.

Paid Support Options

To contact a Microsoft Support Professional via e-mail, on-line submission or phone click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

       Office 2010
       Office Standard 2010
       Office Starter 2010
       Office Professional 2010
       Office Professional Plus 2010
       Office Professional Academic 2010
       Office Home and Student 2010
       Office Home and Business 2010

       Office 2007
       Office Standard 2007
       Office Basic 2007
       Office Professional 2007
       Office Ultimate 2007
       Office Home and Student 2007
       Office Enterprise 2007
       Office Professional Plus 2007
       Office Small Business 2007

Contract Incident Support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Contact a Microsoft Support Professional using your MSDN Subscription
As an MSDN Subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. Learn more.

Microsoft Premier Customers
Enterprise customers with a premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

Customer Service

If you have a non-technical question, the following Customer Service resources are available:

Product Sales and licensing
Visit the Sales & Licensing Solution Center for answers to common questions and links to helpful resources.

Replacements, refunds and rebates
Visit the Replacements, refunds and rebates Solution Center for answers to common questions and links to helpful resources.

Contact a Customer Service Representative
Get assistance with your non-technical question. Contact Microsoft Customer Service via Chat or e-mail.

Support Lifecycle

View Support Lifecycle Information

Microsoft Product Support Lifecycle Policy page
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Office Support Lifecycle Policies 

To view Support Lifecycle information for a specific version of Microsoft Office, select the product and version below that is applicable to you.

       Office 2010
       Office 2010 (all editions)


       Office 2007
       Office 2007 (all editions)


       Older Versions
       View the Support Lifecycle Index

Get Help Now

Contact a support professional by E-mail, Online, or Phone... for Office 2010
Installation, Activation, or Support within the complimentary support period* for Office 2007
*90 days after your first support request
Get Help Now
Contact a Support Professional
For Office 2010
For Installation or
Activation
For Office 2007
Last Review : December 20, 2011