Support for Microsoft Word 2010 and 2007

Microsoft Word 2010 and 2007This solution center is applicable to the following versions of Microsoft Office Word:
2010 and 2007

Key Resources

Key Resources

Get Office 2010 Service Pack 1 today
Microsoft Office 2010 Service Pack 1 (SP1) provides the latest updates for Office 2010.

Getting Started with Word 2010
If you know Word 2007, used an earlier version of Word, or have never used Word before, explore these resources to begin learning how to use the latest version.

Word Help & How To on Office.com
Find product information, help and how-to articles, and more.

Office 2010 Product Guides
The Office 2010 product guides provide an overview of what’s new in your favorite Microsoft Office programs and a deeper look at benefits across all Office 2010 programs, as well as Office Web Apps and Office Mobile 2010.

Automated Office Fix Its
Find automated fixes to common Office issues.

Word Training Courses
Follow step-by-step video tutorials on using Word.

IT-Professionals: Office TechCenter on TechNet
The one-stop-shop for resources, blogs, forums, and content around Office for IT Professionals.

Developers: Office Development Center on MSDN
The one-stop-shop for resources, blogs, forums, and content around Office Development.

Microsoft Update
Keep Office Up to date by visiting Microsoft Update for the latest downloads.

Ask the Community: Microsoft Word Forum at Microsoft Answers
Experts are on hand at the Microsoft Answers Office community.

Top Issues

Top Issues

The spelling checker does not flag misspelled words in Word 2007 and in Word 2010
This article provides 4 methods to resolve this problem.

OFF2010: Error "<appname> Starter 2010 cannot be opened. Try again or repair the product in the control panel"
Connect your machine to the Internet and then take the steps in this article to solve this.

Changes to default language settings are not retained in Word
Get the steps to correct this when more than one input language is configured.

VIDEO: How to change paragraph line spacing
Watch this video to learn how to increase or decrease the spacing between lines in a paragraph.

VIDEO: How to retrieve lost, deleted or unsaved files
Word 2010 saves a draft of your document, see how you can get it back.

A Word file does not open because of incorrect file associations
Learn how to fix problems that occur when the association between the file and the corresponding application is missing.

How to perform a Mail Merge
Learn how to use mail merge when you want to create a set of documents, such as a form letter that is sent to many customers.

Learn about the new Office ribbon
New to Office 2010 or 2007? This page teaches you more about the Office ribbon.

How to troubleshoot damaged documents in Word 2007 and in Word 2010
This article describes how to identify a damaged document in Microsoft Office Word.

How to troubleshoot problems that occur when you start or use Word
This article describes how to troubleshoot problems that occur when you start or use Microsoft Office Word.

Product Activation Solution Center
Visit the Product Activation Solution Center for answers to common questions and links to helpful resources.

Downloads, Updates and Add-ins

Downloads, Updates and Add-ins

Get Office 2010 Service Pack 1 today
Microsoft Office 2010 Service Pack 1 (SP1) provides the latest updates for Office 2010.

Office Templates
Find free pre-made Starter templates for download.

Find help when an add-in does not work as expected, or it is not installed in Word 2007
This article describes how to resolve issues with add-ins that are no longer working.

Microsoft Save as PDF download add-in
This download allows you to export and save to the PDF format in eight 2007 Microsoft Office programs. It also allows you to send files as e-mail attachments in the PDF format in a subset of these programs.

Microsoft Save as XPS download add-in
This download allows you to export and save to the XPS format in eight 2007 Microsoft Office programs. It also allows you to send files as e-mail attachments in the XPS format in a subset of these programs.

Microsoft Save as PDF or XPS download add-in
This download allows you to export and save to the PDF and XPS formats in eight 2007 Microsoft Office programs. It also allows you to send as e-mail attachment in the PDF and XPS formats in a subset of these programs.

Office Compatibility
See how to evaluate the compatibility of existing hardware, Office documents, add-ins and line-of-business applications.

Install the Microsoft Office Compatibility Pack to use earlier versions of Office programs
A compatibility pack is available to make sure that you can open and save Office Open XML Formats in earlier versions of Microsoft Office.

The Adobe PDFMaker Add-in is not installed in the 2007 Office programs when you install Adobe Acrobat 7.0
When you install Adobe Acrobat 7.0, the Adobe PDFMaker Add-in is not installed.

Installing, upgrading, and activating

Activating

Product Activation Solution Center
Visit the Product Activation Solution Center for answers to common questions and links to helpful resources.

Microsoft Genuine Advantage Solution Center
Visit the Genuine Advantage Solution Center for answers to common questions and links to helpful resources.

Office Volume Activation
Learn more about Office volume activation on TechNet.

Installing

Install Office Features or repair Office 2007
This article describes how to install 2007 Microsoft Office features. It also describes how to repair the installed 2007 Office programs and features.

How to fix mouse, open, save and other problems after you install an automatic update for Word 2007 on a Windows Vista-based computer
This article describes how to fix problems after you install an automatic update for Word 2007 on a Windows Vista computer.

Find help when you receive the "Setup is unable to proceed" error message when installing Office 2007
This article describes how to resolve the "Setup is unable to proceed" error message when installing Office 2007.

Office Deployment
Get technical guidance to pilot and eploy Office 2010.

Upgrading

Troubleshoot when Office 2007 upgrade fails on Office XP Student and Teacher products
When you try to upgrade Microsoft Office XP Students and Teachers edition to an upgrade version of a 2007 Microsoft Office suite you receive an error and cannot proceed.

Security and Privacy

Security and Privacy

Virus and Security Solution Center
Visit the Virus & Security Solution Center for answers to common questions and links to helpful resources.

Change your security settings through the Trust Center
The Trust Center is where you can find security and privacy settings for the 2007 Microsoft Office system programs. The Very High, High, Medium, and Low security levels that were used in earlier versions of Office are now replaced with a more streamlined security system.

Microsoft Security Center
For the latest in computer security.

Learn about privacy options for Office 2007 programs
This article describes the privacy options for features that you might want to use.

Security and Office 2010
Learn how the security controls in Office 2010 make it easier for IT professionals to build a robust defense against threats while maintaining information worker productivity.

Support Options

Self-Support Options

Search the Microsoft Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues.

Ask the Community: Microsoft Word Forum at Microsoft Answers
Ask a question or search for answers in the Word forums. Experts are on hand to help. Most questions answers in 24 hours or less.

IT-Professionals: Visit the Microsoft Office TechCenter on TechNet
TechNet is the primary resource for IT-Professionals providing links to technical resources including articles, webcasts, video’s, blogs and community forums.

Developers: Visit the Microsoft Office Developer Center on MSDN
MSDN is the primary resource for Developers providing links to technical resources including articles, webcasts, video’s, blogs and community forums.

Paid Support Options

To contact a Microsoft Support Professional via e-mail, on-line submission or phone click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

       Word 2010 and Office 2010

       Office Word 2010
       Office Word Home and Student 2010
       Office Standard 2010
       Office Starter 2010
       Office Professional 2010
       Office Professional Plus 2010
       Office Professional Academic 2010
       Office Home and Student 2010
       Office Home and Business 2010

       Word 2007 and Office 2007

       Office Word 2007
       Office Word 2007 – Home and Student version
       Office Standard 2007
       Office Basic 2007
       Office Professional 2007
       Office Ultimate 2007
       Office Home and Student 2007
       Office Enterprise 2007
       Office Professional Plus 2007
       Office Small Business 2007


Contract Incident Support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Contact a Microsoft Support Professional using your MSDN Subscription
As an MSDN Subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. Learn more.

Microsoft Premier Customers
Enterprise customers with a premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

Customer Service

If you have a non-technical question, the following Customer Service resources are available:

Product Sales and licensing
Visit the Sales & Licensing Solution Center for answers to common questions and links to helpful resources.

Replacements, refunds and rebates
Visit the Replacements, refunds and rebates Solution Center for answers to common questions and links to helpful resources.

Contact a Customer Service Representative
Get assistance with your non-technical question. Contact Microsoft Customer Service via Chat or e-mail.

Support Lifecycle

View Support Lifecycle Information

Microsoft Product Support Lifecycle Policy page
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Office Support Lifecycle Policies 

To view Support Lifecycle information for a specific version of Microsoft Office, select the product and version below that is applicable to you.

       Office Word 2010

       Office Word 2010
       Office Word 2010 (Home and Student version)

       Office Word 2007

       Office Word 2007
       Office Word 2007 (Home and Student version)

       Office 2010

       Office 2010 (all editions)

       Office 2007

       Office 2007

       Older Versions

       View the Support Lifecycle Index

Last Review : December 15, 2011