Support for MapPoint, Streets & Trips, and AutoRoute

Top Solutions

When you start Streets and Trips, MapPoint, or AutoRoute, it hangs at the splash screen.
A workaround is provided that may help resolve startup problems with Streets and Trips, MapPoint or AutoRoute.

Get help with troubleshooting activation issues or error messages for Games for Windows, Streets and Trips, and MapPoint
Provides resolutions for common activation issues and error messages.

MapPoint or Streets & Trips does not respond or gives an error message about the license when you try to start the program
Provides troubleshooting steps when the program does not start when you double-click the program icon, or you receive a "The application volume license state is invalid" when you start Streets and Trips or MapPoint.

Error message when you install and try to activate a Microsoft game, Streets and Trips, or MapPoint
Provides troubleshooting steps for the errors "The product key is not valid. Please re-enter your key." and “The product key entered is incorrect or invalid. If the product key was mistyped, please correct it and try again.”

Learn mapping tips
Learn how you can use the mapping tools to plan a route, find places you want to go, and how to use the map view to navigate your map.

Error messages when you install Streets and Trips or MapPoint
Review error messages and get steps to resolve various installation errors.

How to troubleshoot configuration and usage errors and problems when using a Microsoft GPS device with Microsoft Streets and Trips
Provides troubleshooting steps when the Microsoft Pharos iGPS 500 device and the Navation GPS 168 device are not detected in Streets and Trips or in MapPoint.

How to troubleshoot 3rd party GPS device detection issues
Get resolution for issues that may occur when you try to use a third-party GPS device tand device configurations.

Connecting your Navation GPS to Streets and Trips (Video)
This video will guide you through steps to connect and configure your Navation GPS to Streets and Trips via USB.

Navation GPS not Detected in Streets and Trips (Video)
This video will guide you through steps to troubleshoot Navation GPS device in Streets & Trips.

Key Resources

MapPoint

MapPoint Product Home Page
Find product information, trial software, purchasing options, technical resources, and more.

MapPoint Compatible Devices
Sending information to a GPS device must be done via USB or MSN Direct (subscription required after trial period expires). Separate download of free plug-in may be required. Not all GPS devices are supported.

MapPoint European Maps
View and create maps in Europe.

Streets & Trips

Streets & Trips Product Home Page
Find product information, trial software, purchasing options, technical resources, and more.

Streets & Trips Compatible Devices
Sending information to a GPS device using Streets & Trips must be done via USB or MSN Direct (subscription required after trial period expires). Separate download of free plug-in may be required. Not all GPS devices are supported.

How To video series
Check out these videos to learn more about Streets & Trips.

Streets & Trips system requirements and How Tos

AutoRoute Europe

AutoRoute Product Home Page (Europe)
Find product information, trial software, purchasing options, technical resources, and more.

AutoRoute Country Coverage (Europe)
AutoRoute 2010 includes updated maps for 37 countries across Eastern and Western Europe.

Get the most from AutoRoute
Get the latest advice and tips on using AutoRoute.

Downloads

Microsoft Streets and Trips 2011 and MapPoint 2011 Construction Data Update
Download to show the latest road construction data on Streets and Trips and MapPoint 2011 maps.

MapPoint

MapPoint North America 2011 trial
Try the online test drive or download the free 60-day evaluation.

MapPoint Add-in for SQL Server
Put your SQL data on the map.

Streets & Trips

Streets & Trips 2011 Free Trial
Download the trial edition of Microsoft Streets & Trips 2011 and run it for free for 60 days.

AutoRoute Europe

AutoRoute Europe 2010 Free Trial
Download the free 60-day trial version today.

Self-Support

Search the Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues.

Streets & Trips Team Blog
Get the latest news from the Streets & Trips Development team.

AutoRoute, Streets and Trips, and MapPoint forums
Visit the forums to discuss AutoRoute, Streets and Trips, and MapPoint questions with others.

MapPoint

MapPoint Frequently Asked Questions (FAQ)
Have a question? Find the answers you're looking for.

Streets & Trips

Tips on using Streets & Trips
Learn more about using the features in Streets & Trips.

AutoRoute Europe

Tips on using AutoRoute Europe
You’ll find a wealth of information on using the routing and mapping features of AutoRoute, like optimized routing, Finding Nearby Places, Pushpins, and more.

Assisted Support

AutoRoute Europe

To contact a Microsoft Support Professional, select the country you reside in, and then navigate to assisted support for AutoRoute Europe.

MapPoint

To contact a Microsoft Support Professional, click the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

MapPoint 2011

MapPoint 2010

MapPoint 2009

MapPoint Web Service 4.0

Streets & Trips

To contact a Microsoft Support Professional, click the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

Streets & Trips 2011

Streets & Trips 2010

Streets & Trips 2009

View Support Lifecycle Information

Microsoft Support Lifecycle Policy
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

MapPoint Lifecycle Policies

Streets & Trips Lifecycle Policies

AutoRoute Europe Lifecycle Policies