Support For Microsoft Outlook 2010 and 2007 technical problems

Microsoft Outlook 2010 and 2007This solution center is applicable to the following versions of Microsoft Office Outlook:
2010 and 2007

Key Resources

Key Resources

Get Office 2010 Service Pack 1 today
Microsoft Office 2010 Service Pack 1 (SP1) provides the latest updates for Office 2010.

Microsoft Outlook 2007 may experience Send/Receive or performance issues after a recent update has been installed on the computer
If your machine has automatically downloaded the Office Outlook 2007 update KB 2412171, you may experience a delay when switching folders, auto archive not working and/or errors when sending/receiving mail.

Getting Started with Outlook 2010
If you know Outlook 2007, used an earlier version of Outlook, or have never used Outlook before, explore these resources to begin learning how to use the latest version.

Outlook Help & How To on Office.com
Find product information, help and how-to articles, and more.

Office 2010 Product Guides
The Office 2010 product guides provide an overview of what’s new in your favorite Microsoft Office programs and a deeper look at benefits across all Office 2010 programs, as well as Office Web Apps and Office Mobile 2010.

Automated Office Fix Its
Find automated fixes to common Office issues.

Outlook Training Courses
Follow step-by-step video tutorials on using Outlook.

IT Professionals: Outlook 2010 Resource Center
Get technical guidance and more at the Outlook Resource Center on TechNet.

IT-Professionals: Office TechCenter on TechNet
The one-stop-shop for resources, blogs, forums, and content around Office for IT Professionals.

Developers: Office Development Center on MSDN
The one-stop-shop for resources, blogs, forums, and content around Office Development.

Microsoft Update
Keep Office Up to date by visiting Microsoft Update for the latest downloads.

Download the Microsoft Office Compatibility Pack for Office 2007 File Formats
A compatibility pack is available to make sure that you can open and save Office Open XML Formats in earlier versions of Microsoft Office.

Ask the Community: Microsoft Outlook Forum at Microsoft Answers
Experts are on hand at the Microsoft Answers Office community.

Microsoft Genuine Advantage Solution Center
Visit the Genuine Advantage Solution Center for answers to common questions and links to helpful resources.

Top Issues

Top Issues

An error occurs when you upgrade the Outlook Hotmail Connector
Follow these steps to resolve an error when upgrading the Microsoft Outlook Hotmail Connector.

How to configure Internet e-mail accounts in Outlook
This article provides the information you will need and steps to configure Outlook for Internet email.

"Either there is no default mail client or the current mail client cannot fulfill the messaging request…"
This article explains why you are receiving this error message.

How to import .nk2 files into Outlook 2010
This article describes how to import .n2k files into Outlook 2010.

How to export e-mail messages from Windows Live Mail into Outlook 2010
View this article for more information.

Installing, updating and activating

Activating

Product Activation Solution Center
Visit the Product Activation Solution Center for answers to common questions and links to helpful resources.

Office Volume Activation
Learn more about Office volume activation on TechNet.

Installing

Install Office features or repair Office 2007
This article describes how to install 2007 Microsoft Office features. It also describes how to repair the installed 2007 Office programs and features.

Error message when you start an Office application after you install an Office suite: "Invalid product key"
When you enter the product key for Microsoft 2010, 2007 Office applications or Office 2003 applications, an error message indicates that the product key is invalid.

Upgrading

Get Office 2010 Service Pack 1 today
Microsoft Office 2010 Service Pack 1 (SP1) provides the latest updates for Office 2010.

Upgrade from Outlook Express to Outlook 2007, to Outlook 2003, or to Outlook 2002
This article describes how to upgrade from Outlook Express to a version of Office Outlook.

Acrobat PDF functionality is missing, or Outlook closes unexpectedly after you upgrade to Outlook 2007
This article describes how to resolve this issue.

Office Deployment
Get technical guidance to pilot and eploy Office 2010.

Security and Privacy

Security and Privacy

Virus and Security Solution Center
Visit the Virus & Security Solution Center for answers to common questions and links to helpful resources.

Change your security settings through the Trust Center
The Trust Center is where you can find security and privacy settings for the 2007 Microsoft Office system programs. The Very High, High, Medium, and Low security levels that were used in earlier versions of Office are now replaced with a more streamlined security system.

Microsoft Security Center
For the latest in computer security.

Learn about privacy options for Office 2007 programs
This article describes the privacy options for features that you might want to use.

Security and Office 2010
Learn how the security controls in Office 2010 make it easier for IT professionals to build a robust defense against threats while maintaining information worker productivity.

Support Options

Self-Support Options

Search the Microsoft Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues.

Ask the Community: Microsoft Outlook Forum at Microsoft Answers
Ask a question or search for answers in the Outlook forums. Experts are on hand to help. Most questions answered in 24 hours or less.

IT-Professionals: Visit the Microsoft Office TechCenter on TechNet
TechNet is the primary resource for IT-Professionals providing links to technical resources including articles, webcasts, video’s, blogs and community forums.

Developers: Visit the Microsoft Office Developer Center on MSDN
MSDN is the primary resource for Developers providing links to technical resources including articles, webcasts, video’s, blogs and community forums.

Paid Support Options

To contact a Microsoft Support Professional via e-mail, on-line submission or phone click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

       Outlook 2010 and Office 2010

       Office Outlook 2010
       Office Word 2010 with Business Contact Manager
       Office Standard 2010
       Office Starter 2010
       Office Professional 2010
       Office Professional Plus 2010
       Office Professional Academic 2010
       Office Home and Student 2010
       Office Home and Business 2010

       Outlook 2007 and Office 2007

       Office Outlook 2007
       Office Word 2007 with Business Contact Manager
       Office Standard 2007
       Office Basic 2007
       Office Professional 2007
       Office Ultimate 2007
       Office Home and Student 2007
       Office Enterprise 2007
       Office Professional Plus 2007
       Office Small Business 2007

Contract Incident Support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Contact a Microsoft Support Professional using your MSDN Subscription
As an MSDN Subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. Learn more.

Microsoft Premier Customers
Enterprise customers with a premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

Customer Service

If you have a non-technical question, the following Customer Service resources are available:

Product Sales and licensing
Visit the Sales & Licensing Solution Center for answers to common questions and links to helpful resources.

Replacements, refunds and rebates
Visit the Replacements, refunds and rebates Solution Center for answers to common questions and links to helpful resources.

Contact a Customer Service Representative
Get assistance with your non-technical question. Contact Microsoft Customer Service via Chat or e-mail.

Support Lifecycle

View Support Lifecycle Information



Microsoft Product Support Lifecycle Policy page
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Office Support Lifecycle Policies

To view Support Lifecycle information for a specific version of Microsoft Office, select the product and version below that is applicable to you.

       Office Outlook 2010

       Office Outlook 2010
       Office Outlook 2010 with Business Contacts
       Office Outlook 2010 with Interconnect

       Office Outlook 2007

       Office Outlook 2007
       Office Outlook 2007 with Business Contacts
       Office Outlook 2007 with Interconnect

       Office 2010

       Office 2010 (all editions)

       Office 2007

       Office 2007 (all editions)

       Older Versions

       View the Support Lifecycle Index

Get Help Now
Contact a Support Professional for
For Outlook 2010
                For Installation or
                Activation
                For Outlook 2007

Other Support Options

Last Review : November 1, 2011