Support for Microsoft Visio 2010 and 2007 technical problems

Microsoft Visio 2010 and 2007This solution center is applicable to the following versions of Microsoft Office Visio:
2010 and 2007

Key Resources

Key Resources

Description of Visio 2010 SP1
Microsoft Visio 2010 Service Pack 1 (SP1) provides the latest updates for Visio 2010.

Description of Visio 2010 Viewer SP1
Microsoft Visio 2010 Viewer Service Pack 1 (SP1) provides the latest updates for Visio 2010 Viewer.

What’s New in Visio 2010
If you know Visio 2007, used an earlier version of Visio, or have never used Visio before, explore these resources to begin learning how to use the latest version.

Visio Support Page on Office.com
Find product information, purchasing options, help and how-to articles, and more.

Templates for Visio
Browse templates for business, community, home, and more.

Webcasts and podcasts for Visio 2007
Watch videos covering tips and step-by-step instructions for using Visio 2007.

Visio Resource Center
Get news, highlights and information about Vision at this center.

Self-Support Options

Self-Support

Search the Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues.

Office Online Training for Visio 2007
Find helpful articles, training, user guides, video demos, and more.

Ask the Community: Microsoft Visio at Microsoft Answers
Ask a question or search for answers in the Office Visio forums. Experts are on hand to help. Most questions answered in 24 hours or less.

Visio Team Blog
The official blog of the Microsoft Visio product team.

Assisted Support

Contact a Microsoft Support Professional

Contact a Microsoft Support Professional by email, chat, or phone.

Contract Incident Support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Contact a Microsoft Support Professional using your MSDN Subscription
As an MSDN Subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. Learn more.

Microsoft Premier Customers
Enterprise customers with a premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

Customer Service

If you have a non-technical question, the following Customer Service resources are available:

Product Sales and licensing
Visit the Sales & Licensing Solution Center for answers to common questions and links to helpful resources.

Replacements, refunds and rebates
Visit the Replacements, refunds and rebates Solution Center for answers to common questions and links to helpful resources.

Contact a Customer Service Representative
Get assistance with your non-technical question. Contact Microsoft Customer Service via Chat or e-mail.

Security and Privacy

Security and Privacy

Virus and Security Solution Center
Visit the Virus & Security Solution Center for answers to common questions and links to helpful resources.

Change your security settings through the Trust Center
The Trust Center is where you can find security and privacy settings for the 2007 Microsoft Office system programs. The Very High, High, Medium, and Low security levels that were used in earlier versions of Office are now replaced with a more streamlined security system.

Microsoft Security Center
For the latest in computer security.

Learn about privacy options for Office 2007 programs
This article describes the privacy options for features that you might want to use.

Security and Office 2010
Learn how the security controls in Office 2010 make it easier for IT professionals to build a robust defense against threats while maintaining information worker productivity.

Support Lifecycle

View Support Lifecycle Information

Microsoft Product Support Lifecycle Policy page
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Office Support Lifecycle Policies 

To view Support Lifecycle information for a specific version of Microsoft Office, select the product and version below that is applicable to you.

       Visio 2010

       Visio Premium 2010
       Visio Professional 2010
       Visio Standard 2010

       Office Visio 2007

       Office Visio Professional 2007
       Office Visio Standard 2007

       Office 2010

       Office 2010 (all editions)

       Office 2007

       Office 2007

       Older Versions

       View the Support Lifecycle Index
Last Review : September 27, 2011