Technical Support

As an MSDN subscriber, you may be eligible for up to four technical support incidents, depending on your subscription level. Compare Subscriptions for details.  Support incidents can be used:

• To resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional support incidents.
• To find a solution to a production issue if you can replicate that issue in a non-production environment

You must set up your support contract while or before submitting your first incident:

1. Call the number below for your country.
2. Select the “Professional” option from the menu.
3. Tell the agent that you need to set up a support contract for your MSDN subscription.
4. The agent will provide you a Contract ID and Access ID. You will need these each time you submit an incident online or by phone.