Microsoft Lync Solution Center

Key Resources

Microsoft Lync Home Page
Visit the Microsoft Lync Home Page for product details, customer stories, news, and more.

Lync TechCenter on TechNet
Your destination for technical resources, tools, and expert guidance to ease the deployment and management of your Lync infrastructure.

Office Communications Server TechCenter on TechNet
The Office Communications Server TechCenter is the primary resource for IT Professionals providing links to technical resources including articles, downloads, blogs and forums.

Lync Developer Center
The Lync Developer Center is the primary resource for developing applications with the Microsoft Lync family of products.

Lync Server 2010 Resources
Review a comprehensive list of downloads, documentation and training for Lync Server on TechNet.

Learn more about Office Communications Server 2007 R2 at the TechNet Library
An overview of Office Communications Server 2007 R2 including resources for getting started, deployment planning, migration, operations, troubleshooting, development and more.

Communicator 2007 R2 Help
Review the list of Communicator 2007 R2 help, how to and FAQ.

Communicator 2007 Help
Review the list of Communicator 2007 help, how to and FAQ.

Communicator 2005 Help
Review the list of Communicator 2005 features and help.

Got a question? Post a question in the Lync Server Forums
Ask your Office Communications and Lync Server questions in these forums. Most questions answered in 24 hours or less.

Top Solutions

Call to Microsoft Lync Server 2010 Response Group Agent Fails
Step-by-step instructions to troubleshoot a Microsoft Lync Server 2010 Group Agent failure.

Publishing the Microsoft Lync Server 2010 Enterprise Edition Topology Fails at the Creation of the Central Management Store
This article describes how to troubleshoot a Microsoft Lync Server 2010 topology builder failure at the creation of the Central Management Store (CMS) databases on the back end SQL Server.

The presence information for a user of Lync Server 2010 or of Communications Server may not be displayed in Outlook 2003 SP2, in Outlook 2007, or in Outlook 2010
This article describes how to troubleshoot presence information for a Microsoft Office Communications or Lync Server user that may not appear, or may appear intermittently, in Microsoft Office Outlook 2010, in Microsoft Office Outlook 2007, or in Microsoft Outlook 2003 Service Pack 2 (SP2).

"Pool backend discovery failed" error when you try to create an enterprise pool by using the Lync Server 2010 or Communications Server deployment wizard
How to troublehsoot the following error message when you try to create an enterprise pool by using the Communications or Lync Server deployment wizard: "Pool backend discovery failed. Failed to execute the reconfigure command".

"Error 0x8007003" when you try to install the Lync Server 2010 or Communications Server Web components
How to troubleshoot the following error message when you try to install the Communications and Lync Server Web components: "Error 0x8007003 (The system cannot find the path specified) binding to IIS metabase path IIS://localhost/W3SVC/1".

Domain user Cannot Join a Live Meeting 2007 Session
Visit this article for information on how to resolve issues related to domain users who cannot join a Live Meeting 2007 session.

The Lync 2010 client or the Office Communicator client does not download the corporate address book and displays a notification: "Cannot Synchronize Address Book"
This article provides step-by-step instructions on how to troublshoot issues with downloading the corporate address book when you receive the following error message: "Cannot Synchronize Address Book."

You cannot use the Lync 2010 client or the Communicator 2007 client to host a video-only conference
This article provides details on Microsoft's support for video-only conferences in Communicator 2007 or Lync client.

You cannot log on to the Lync 2010 client or to the Office Communicator client when an additional authentication dialog box is displayed
How to resolve a problem with logging into Communicator or Lync 2010 client that occurs when your mailbox has been moved from one server that is running Exchange Server to another Exchange server.

“Error code -1007780547” when you start the Front End service in Lync Server 2010 or in Microsoft Office Communications Server
How to troubleshoot the following error message when you start the Front End service on a Microsoft Office Communications or Lync Server: “Error code -1007780547”.

AVMCU does not support DTMF in Lync 2010 Server or Office Communications Server 2007 R2
This article provides details on Microsoft's support for the use of Dual Tone Multi Frequency (DTMF) tones to join a conference that is hosted by Audio Video Multipoint Conferencing Unit (AVMCU) in Microsoft Office Communications Server 2007 R2 or Lync Server.

Ask the Community

Got a question? Post a question in the Office Communications & Lync Server Forums
Ask a question in the Office Communications and Lync Server forums. Most questions answered in 24 hours or less.

Office Communications Server Community
Stay connected with the Office Communications Server community via blogs, forums, and more.

TechNet Next Hop
Next Hop provides pertinent, short-format, technical articles between major releases of the product and associated product documentation.

Lync Blog World
Lync Blog World is your one-stop source for links and blog feeds about Lync Server.

Self-Support Options

Search the Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues with Office Commuincations Server.

Got a question? Post a question in the Office Communications & Lync Server Forums
Ask a question in the Office Communications and Lync Server forums. Most questions answered in 24 hours or less.

Office Communications Server TechCenter on TechNet
The Office Communications Server TechCenter is the primary resource for IT Professionals providing links to technical resources including articles, downloads, blogs and forums.

Microsoft Premier Customers
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can select available support options on the Microsoft Partner Portal.

Assisted Support Options

Contact a Microsoft Support Professional via e-mail, online submission or phone.

Paid Incident Support
To contact a Microsoft Support Professional click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

        Microsoft Lync
        Microsoft Lync Server 2010 Standard Edition
        Microsoft Lync Server 2010 Enterprise Edition
        Microsoft Lync 2010 Software Development Kit
        Microsoft Lync Server 2010 Software Development Kit
        Microsoft Lync Server 2010 Conference Call Control Software Development Kit
        Microsoft Lync 2010 Group Chat
        Microsoft Lync 2010 Group Chat Software Development Kit

        Communicator 2007 R2
        Communicator 2007 R2

        Office Communications Server 2007 R2
        Office Communications Server 2007 R2
        Office Communications Server 2007 R2 Attendant
        Office Communications Server 2007 R2 Best Practices Analyzer
        Office Communications Server 2007 R2 Group Chat
        Office Communications Server 2007 R2 XMPP Gateway

        Communicator 2007
        Communicator 2007
        Communicator 2007 Mobile R2 for Java

        Office Communications Server 2007
        Office Communications Server 2007

        Communicator 2005
        Communicator 2005

        Live Communications Server 2005
        Live Communications Server 2005

        Live Communications Server 2003
        Live Communications Server 2003

Contract Incident Support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Microsoft Premier Customers
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

View Support Lifecycle Information

Microsoft Support Lifecycle Policy
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Office Communications Server Lifecycle Policies
To view Support Lifecycle information for a specific version of Office Communications Server, select the product and version below that is applicable to you.

        Office Communicator 2007 R2
        Office Communicator 2007 R2
        Office Communicator 2007 R2 Phone Edition

        Office Communications Server 2007 R2
        Office Communications Server 2007 R2
        Office Communications Server 2007 R2 Standard Edition
        Office Communications Server 2007 R2 XMPP Gateway

        Office Communicator 2007
        Office Communicator 2007
        Office Communicator 2007 Phone Edition

        Office Communications Server 2007
        Office Communications Server 2007 Standard Edition
        Office Communications Server 2007 Enterprise Edition

        Office Communicator 2005
        Office Communicator 2005

        Live Communications Server 2005
        Live Communications Server 2005 Standard Edition
        Live Communications Server 2005 Enterprise Edition
        Live Communications Server 2005 Service Pack 1

        Live Communications Server 2003
        Live Communications Server 2003

        Office Communicator Mobile
        Office Communicator Mobile 1.0