SmartestEnergy Business

⚙️⚡ Customer Case Study: CPW Engineering We’re spotlighting CPW, a consultancy and MEP engineering business that’s embedding sustainability into the way it operates and supports its clients. With over 40 years of experience, CPW partnered with SmartestEnergy Business to switch to renewable electricity as part of its net zero ambitions.  By taking a strategic and people-led approach, CPW has reduced carbon emissions, strengthened client confidence, and positioned itself to meet growing sustainability requirements across supply chains. Find out how CPW is turning sustainability into real environmental and commercial value in our latest case study: 👉 https://lnkd.in/efJxP4wh #Sustainability #RenewableEnergy #BusinessEnergy #CustomerStory #Engineering #MEPEngineering #NetZero #CustomerSuccess

💡 Smarter Insights - Leading High-Performing Operational Teams Our latest ‘Smarter Insight’ comes from Sophie Short, Sales Operations Manager, who shares her perspective on leading high-performing operational teams in a fast-moving energy market - and why making it easy to do business still matters more than ever.   "In the energy industry, conversations often focus on pricing, market volatility and sales performance - and rightly so. But behind every successful partnership, live contract and customer journey is an Operations team working hard to keep everything moving smoothly.   As Sales Operations Manager, I’m fortunate to lead a fantastic team of people who support our brokers, TPIs and internal sales teams every single day. From managing sales order queries and overseeing key operational processes, to rolling out live pricing in an increasingly volatile market, no two days are ever the same.   📈 One of the biggest challenges in recent months has been the pace of market movement. Wholesale energy prices can change rapidly, which means operational agility has never been more important. Our role is to ensure pricing is delivered accurately and efficiently, while helping our partners navigate the pressures that volatility can create.   Alongside this, we work closely with key partners on commercial arrangements and operational support, always with the same objective in mind - making it as easy as possible to do business with us.   🌟 For me personally, leadership is about creating an environment where people feel empowered, supported and motivated to succeed. Energy can be a demanding industry, particularly in operational roles where priorities shift quickly and responsiveness matters. That’s why I believe enthusiasm, positivity and collaboration are just as important as process and performance.   I’m also passionate about championing diversity, inclusion and equality within our industry. While progress continues to be made, there is still more we can do to encourage greater gender equality across the energy sector. I’m incredibly proud to work alongside talented individuals from a wide range of backgrounds and experiences, because diverse teams genuinely create stronger businesses. The willingness to adapt, support each other and go the extra mile for customers and partners is what I think makes a real difference in this industry.   🚀 The energy landscape will continue to evolve, markets will continue to fluctuate, and technology will continue to transform how we work. But strong relationships, great service and a people-first mindset will always remain at the heart of delivering a great customer and partner experience."   #BusinessEnergy #EnergyIndustry #SalesOperations #Leadership #WomenInEnergy #DiversityAndInclusion #TPIs #EnergyBrokers

💡 Smarter Insights - Guiding customers through financial difficulty Our latest Smarter Insights comes from Joe Fowler, Senior Debt Manager who shares his perspective on supporting SME customers who may be experiencing financial difficulty and the importance of empathy, early engagement and practical solutions. “Every day, I see the pressure many SME businesses are under. The last few years have been especially challenging for smaller businesses, where margins are often tight and even small cost increases can have a big impact. Energy is a core cost and when prices rise or cash flow tightens, it can become difficult to keep on top of payments. We understand that behind every account is a business owner doing their best to balance competing priorities, from staff and suppliers to rent and utilities. When payments are missed or balances grow, it’s rarely a choice; it’s usually a reflection of wider financial pressure. 🔍 How we support customers When it comes to debt management, our role goes beyond recovery, it’s about acting fairly, responsibly and with understanding. As a business, that means managing debt effectively while always treating customers with respect and offering realistic, workable options. Striking that balance is one of the most challenging yet important parts of working in the SME energy market. What we want customers to know is simple: we are here to help, and we listen. Early conversations make a difference, the sooner we understand a customer’s situation, the more support we can offer. That might include: - Setting up a manageable repayment plan - Reviewing billing or usage to ensure accuracy - Adjusting payment arrangements to ease short-term pressure While this won’t solve everything overnight, it can help reduce pressure and create a clear path forward. 💬 A tailored approach There’s no one-size-fits-all solution, every business we work with is different, and our approach needs to reflect that. We focus on finding achievable outcomes that customers can realistically maintain, while ensuring energy supply is protected and accounts are managed forward in a considered way. Even in challenging situations, with open communication, it’s often possible to find a way through when we work together. 🤝 Our commitment to our customers At SmartestEnergy Business, we take a practical and supportive approach. We understand the pressures customers are facing and focus on providing help where it’s needed. We also have a hardship fund in place to support businesses experiencing significant financial difficulty. For those who are eligible, this may include grants to help reduce outstanding debt. If you’re struggling, we encourage you to reach out to discuss the options available and explore whether additional support may be possible. Our priority will always be to support customers through challenging periods, providing practical solutions that help move things forward.” #SmarterInsights #BusinessEnergy #DebtSupport

🌳 Follow us and we’ll plant a tree For every new follower, SmartestEnergy Business will fund the planting of one tree through Ecologi, supporting reforestation projects globally.    Join our LinkedIn community for practical energy insights tailored to small-medium businesses. We share market updates, straightforward guidance, and real customer stories to help you make more informed energy decisions.    👉 Follow us: https://lnkd.in/ef4P9NvM     Discover more about the projects we’re supporting and the progress we’ve made to date:    🌱  https://lnkd.in/eQ2eQYk3     #SMEs #BusinessEnergy #EnergyMarket #UKBusiness #SustainableBusiness #IndustryInsights #RenewableEnergy

💡 Smarter Insights - Keeping Customer Service Personal in a Digital World Our latest Smarter Insights comes from Richard Coleman, Operations Service Delivery Manager who shares how we’re maintaining a human, personalised approach to customer service while supporting our SME business energy customers. "As customer expectations continue to evolve, one thing remains constant: the value of human connection, as personalised service is no longer just a differentiator but an essential part of the experience in an increasingly digital world. While automation and self-service tools are becoming the norm, customers still want to feel understood, recognised, and genuinely valued. 🔍 Why personalised service matters  For us, personalised service means understanding the unique needs of every SME customer and ensuring they feel supported at every stage of their journey. To deliver this at scale, we work closely with our trusted partners amplify5 in South Africa, who play a vital role in providing dedicated, human-led support. Together, we combine expertise to ensure customers receive responsive, tailored assistance that feels both personal and reliable, no matter where they are on their journey. We recognise that we don’t always get everything right – we are just human after all. But what defines us is our commitment to listen, learn, and continuously improve. Resolving issues quickly, fairly, and with empathy remains at the heart of everything we do. 🧑🤝🧑 What it means for our customers  - This approach ensures our customers benefit from:  - Personal, human interactions when they need support  - A team that understands their business and energy needs  - A service culture focused on resolution, not deflection  - Ongoing improvements driven by feedback and insight 🔁 Our commitment to improving every day  While we currently prioritise human-led service over AI-driven communication channels, we continue to explore how technology could enhance our offering in the future. Any adoption of AI will be carefully considered, ensuring it complements, rather than replaces, the personal experience our customers value. Ultimately, our focus remains clear: delivering the best possible service to our SME business energy customers, combining the efficiency of strong partnerships with the empathy and understanding that only people can provide.” #SmarterInsights #BusinessEnergy #CustomerService #PersonalisedService #SME #ServiceExcellence 

🌍 Earth Day 2026 This Earth Day, we’re reflecting on our progress, celebrate our long-standing partnership with Ecologi | B Corp™ and recognise the impact we’ve made on our climate action journey for people and the planet. Through our partnership with Ecologi, we’ve supported a wide range of climate and nature-based projects around the world, delivering meaningful environmental and social impact. We also plant trees for every renewable energy business customer, supporting high-quality reforestation projects in regions including Madagascar, Ethiopia, Kenya, and beyond. Alongside this, we run additional initiatives that colleagues and partners actively take part in, helping to broaden engagement and amplify our collective impact. A huge thank you to our renewable energy customers, partners, and colleagues. Your collaboration continues to play a vital role in our sustainability journey. Discover more about our partnership with Ecologi, our Tree Planting Scheme and the impact we’ve made together: 👉 https://lnkd.in/eEKrrt3N 🌱 And if you follow us on LinkedIn, we’ll plant a tree Follow us on LinkedIn to stay switched on to the latest energy news and insights. For every new follower, we’ll plant a tree in partnership with Ecologi, helping to grow our global forest and support reforestation projects where they’re needed most. #EarthDay #OurPowerOurPlanet #Sustainability #ClimateAction #SmartestProud #SmartestClimateAction #RenewableEnergy

Great to spend time and get a slice of the action with the team at NFU Energy recently. Sessions like these are key to strengthening our partnership and unlocking new opportunities - particularly in supporting their agricultural members as they transition to cleaner, more affordable renewable energy solutions. Excited about the momentum we’re building and the customer relationships we can grow together... 🚜⚡🌱🤝📈

We’re pleased to announce SmartestEnergy has acquired a majority shareholding of Spanish energy leader, FACTOR ENERGIA⚡ This is an important step in our strategy to expand our global footprint and broaden our capabilities into Iberia and Latin America markets. United in our customer-first approach, we’ll create a platform to scale across new market segments and territories. 👉 Read the full announcement: https://lnkd.in/eqXKcEce #Acquisition #Growth #EnergyTransition #SmartestEnergy #Factorenergia

We understand the pressure small and medium-sized businesses are under at the moment, as rising network costs for energy infrastructure upgrades combined with ongoing volatility in wholesale markets due to global events make it increasingly difficult to plan ahead and keep energy spending under control.   Ofgem has shared practical guidance to help businesses navigate higher energy prices. We’ve highlighted some of the key takeaways in our carousel that are worth checking if you’re reviewing your current or upcoming contract.   Some helpful tips to keep in mind:  ☎️ Talk to your supplier early if your contract is ending  🔍 Review terms, rates, and any fees carefully  🗓️ Remember: business energy contracts don’t include a cooling-off period  ✍️ Always get written confirmation for any rates discussed over the phone   If you’re concerned about paying your business energy bills, you’re not alone. Our energy help and advice blog provides practical steps, guidance, and resources to help you understand your options and take control of your energy costs: 👉 https://lnkd.in/eyZkiQPx #BusinessEnergy #EnergyGuidance #EnergySupport #SMEs #EnergyCosts #BusinessAdvice #EnergyAware #Ofgem

We recently celebrated 25 years of SmartestEnergy, holding an internal event with colleagues to reflect on where we started, the progress our industry has made, and the milestones ahead to support a greener future. We were joined by inspirational guest speaker Kate Richardson-Walsh OLY OBE, Olympic Gold and Bronze Medalist for the GB Hockey team, whose thoughtful reflections on teamwork and motivation resonated strongly with colleagues across the business. Our focus remains on what helps in the real world: 🔍 Clearer market updates you can act on ⚖️ Practical choices that balance cost, risk and carbon 🗣️ Timely, transparent support when you need it SmartestEnergy Business has grown alongside the UK’s small and medium‑sized business community. From early adoption of smart meters and a renewed focus on renewable products for SMEs, to supporting more organisations with simple, reliable supply, our direction is unchanged: make energy clearer, greener and easier to manage. Thank you to our customers, independent generators, TPIs, partners and colleagues. Your trust and feedback shape what we build next 🤝. #BusinessEnergy #SmartestEnergy #SmartestEnergyBusiness #25YearsInBusiness #Energy #NetZero #Customers #TPIs #Partnership