PEX Network

This Week in Process Excellence: Help shape the future of Business Transformation 📊🌍 The pace of business transformation continues to accelerate, shaped by AI, automation, evolving operating models, and changing workforce expectations. To better understand where the industry is heading next, PEX Network has launched its annual 2026/27 State-of-the-Industry Survey for Business Transformation. We’re inviting transformation, process excellence, and AI leaders to share their perspectives on the methodologies, tools, priorities, and challenges defining the profession today, and what organizations should expect in 2027. 👉 Share your insights and help shape the future of business transformation ⏱️ The survey takes less than 10 minutes to complete and will help inform the wider transformation community on the trends shaping the future of the industry. Participants will also have the chance to: 🎟️ Win a free ticket to the 2027 Business Transformation World Summit in Orlando 🌎 Be featured as a thought leader on the PEX Network website 💡 Take part in a future PEX Network interview on a topic of their choice Here’s what else caught our attention on PEX Network this week: 🤖 Agentic AI Governance Made Practical ⚙️ Why AI and automation are not yet streamlining enterprise operations 🎯 7 skills every change manager needs in 2026 #ProcessExcellence #BusinessTransformation #AI #AgenticAI #DigitalTransformation #OperationalExcellence #ChangeManagement #Leadership #PEXNetwork #FutureOfWork

To scale AI in local gov and housing, the new PEX Network Market Report highlights the value of process intelligence - fixing your workflows before building out. Learn how to move beyond isolated pilots to achieve operational savings and explore emerging trends like Agentic AI. PS- Look out next week for our AI with Impact Guide - specifically for local government - to help you put these (and other) AI insights into practice. Mark Gannon Josh Mallender Darren Wiles Jimmy Rogers Andrew Walker Jaime Guercio David Tweddle Anna Irwin James W. Emma Pape Kerry Connolly Monika Elliot Mark Villiers Lewis Gallagher Lisa Ferguson Deborah Jones David Eaton

📢 The 2026/27 PEX Network State-of-the-Industry Survey for Business Transformation is now live! We’re inviting process excellence, OPEX and business transformation professionals to share their perspectives on the methodologies, tools, opportunities and challenges shaping the industry today. ⏱️ The survey takes approximately 15 minutes to complete. By participating, you will: ✅ Contribute valuable insights to the global business transformation community ✅ Help benchmark the latest trends and priorities across the profession ✅ Receive the opportunity to access our exclusive annual State-of-the-Industry Report, published in August 2025 and read by transformation leaders worldwide Your insights will help shape the conversation around the future of business transformation. 🔗 Take the survey here: https://lnkd.in/exe4ie_9 #BusinessTransformation #ProcessExcellence #OperationalExcellence #DigitalTransformation #ContinuousImprovement #BusinessProcessManagement #OPEX #TransformationLeadership #PEXNetwork

This Week in Process Excellence: 10 predictions for scaling agentic AI in the enterprise 🤖📊 As agentic AI moves beyond isolated pilots to enterprise-wide deployment, a critical question is emerging: do organizations truly understand how to use it safely, at scale, and under appropriate governance? This is no longer about experimentation or copilots boosting individual productivity. Agentic AI is evolving into a system-level capability able to execute tasks autonomously, operate within defined policy boundaries, and take ownership of increasingly complex workflows. That shift introduces new challenges around oversight, accountability, and operational design. In our latest infographic, we outline 10 bold predictions for how agentic AI will mature into a governed, auditable, enterprise-grade capability, and what organizations must do to prepare. From rethinking operating models to redefining accountability and equipping leadership teams, the path forward requires a more structured, risk-aware approach to AI adoption. 💡 Here’s what else caught our attention on PEX Network this week: 🧭 How should a transformation team be anchored? 🧠 The AI-augmented leader: Why leadership is not replaced, but rewritten 🔗 5 integration challenges slowing transformation, and how to overcome them 👉 Stay ahead of agentic AI and transformation trends: subscribe to the PEX Network newsletter #ProcessExcellence #AgenticAI #AI #DigitalTransformation #Automation #OperationalExcellence #Leadership #Governance #EnterpriseAI #PEXNetwork #FutureOfWork

I’ve been reading the latest PEX Network (Process Excellence Network) report on AI-driven optimization, and it confirmed a gut feeling I’ve had: We’re moving past the "shiny object" phase and into some seriously heavy lifting. The bits that really jumped out at me: 1. Continuous over Snapshot: We're moving away from those "one-and-done" process audits. With AI, we’re looking at real-time monitoring that catches a bottleneck before it even happens. 2. The "Agentic" Shift: It’s no longer just about asking a chatbot for a summary. It’s about building AI agents that can actually navigate multi-step workflows autonomously. 3. The Governance Reality Check: The report makes it clear—scaling AI usually fails not because the tech is bad, but because the underlying processes were never redesigned for an AI-first world. I’m really enjoying the challenge of "skill-stacking" right now—leaning into the intersection of AI orchestration and traditional OpEx. #ProcessExcellence #ArtificialIntelligence #ContinuousImprovement #DigitalTransformation #FutureOfWork

⏳ We’re just ONE day out from All Access: Process Intelligence and Process Mining 2026, happening tomorrow, April 14. Now’s the time to secure your spot 🚀 Join leading experts, practitioners, and innovators who are driving the shift from process mining to true process intelligence. This is your chance to learn what’s actually working and how to apply it. 💡 Expect practical insights, real-world strategies, and clear guidance on turning process data into measurable business outcomes. 🤝 Plus, connect with peers tackling the same challenges around data, AI, and intelligent automation. 🎤 Hear from industry experts, including: 🔹 Roland Woldt – Author & Host, What's Your Baseline? 🔹 Anna Alechno – Global IT Intelligent Automation Lead, JTI 🔹 Rudy KUHN – Lead Evangelist, Celonis 👉 Don’t miss out, register now to save your spot: https://lnkd.in/eEFUFRec #ProcessIntelligence #ProcessMining #DigitalTransformation #Automation #AI #BusinessTransformation

🏗️ Where should a transformation team sit? It’s a common question, and often the wrong one. In her latest article, Sudeshna Banerjee challenges the assumption that anchoring a transformation management office (TMO) is just about org structure. 📍 The reporting line doesn’t just define placement, it shapes priorities and influence ⚙️ It determines how transformation is executed across complex, matrixed organizations 🚧 It can also limit what the TMO is able to deliver After decades of leading global transformation programs, Sudeshna highlights that the real issue isn’t where the TMO sits, but how that positioning impacts outcomes, authority, and effectiveness. For transformation leaders, this is a critical design decision that often gets underestimated. 👉 Read the full article on PEX Network https://lnkd.in/ePJAzVJv #BusinessTransformation #TMO #Leadership #OperatingModel #OPEX #DigitalTransformation #PEXNetwork

In about one-and-a-half weeks' time (on April 14, to be precise), I will be a speaker at the latest PEX Network event, “All Access: Process Intelligence and Process Mining.” I will be part of a roundtable conversation with the wonderful Anna Alechno and Chloe Chappell :-) We will discuss how to actually achieve process intelligence and what we've learned over the last couple of years now that tools like Process Mining are about to become mainstream. Please head over to https://lnkd.in/eM_HKJF2 and register your seat! PS: On another note, our little survey capturing your feedback on what we (the What's Your Baseline? Expert Network) should produce ends this weekend. Please head over to https://lnkd.in/edBcinau and give us your thoughts. I will share the results with everyone who participated.