InsTech

The InsTech community is coming back together at Lloyd’s. After a busy start to the year across insurance and technology, InsTech Allsorts returns on 3 June, bringing a community-driven format designed to keep the market connected through short talks, new introductions, venture pitches, and open networking. As highlighted in the programme: New members will introduce themselves to the community for the first time  Member companies will share updates on what they’ve been building and learning  Emerging ventures will pitch new ideas shaping the future of insurance The evening will feature contributions from leaders across the ecosystem including Mark Twigg FRSA, Adrian Gumbley, Peter Elger, John Wardman, Dani Katz, Zvi Ebert, Luba Orlovsky, Angela Torres, Rosina S., Ying Gong. Who will you connect with? 📅 Wednesday 3 June 2026  📍 Old Library, Lloyd’s, City of London  ⏰ 17:00 – 19:15 (BST)  Places are limited to 150 attendees. 👇 Register here:  https://lnkd.in/d-ZVMSmQ #InsTech #Insurance #Insurtech #LondonMarket #InsuranceInnovation #Networking #Lloyds #InsuranceTechnology Send, RDT Limited, THE COVERED COLLECTION LIMITED, fourTheorem, Earnix, Maximum Information, Imaginera, Agentiv-x, KPMG UK, Pinion Insurance, Marionete, Optalitix

Insurance is entering a new phase of AI adoption one where the conversation is shifting from experimentation to commercial value ⚡ This week’s newsletter explores a growing challenge for the industry: if every insurer has access to the same AI tools, where does competitive advantage actually come from? The answer may not sit in the technology itself, but in how organisations capture and reuse their own expertise, judgement and workflows over time. That thinking will shape our upcoming event with AI Risk on 7 July in London: The age of Agentic AI: from strategy to commercial value 🤖 We’ll explore: • Where agentic AI creates lasting advantage  • How insurers can build a realistic investment case for AI  • What separates disconnected pilots from enterprise-wide transformation  • Why organisational knowledge may become the real differentiator Alongside that, we’ve got a packed few weeks ahead with discussions across flood risk, operational orchestration and MGA resilience: 🌊 4 June — With Previsico at Lloyd’s: how real-time flood intelligence is reshaping underwriting and broker conversations 🏢 11 June — With Indico Data: what happens when fragmented insurance workflows become coordinated operational systems 📈 12 June — MGA webinar: practical strategies for navigating a softer market environment 🎧 For this week’s podcast Matthew Grant reflects on 400+ episodes and what great conversations in insurance still have in common: human insight. Also featured in this week’s edition: • ZestyAI signs up Standard Casualty Company  • Swiss Re secures $250m Matterhorn Re 2026-2 retro cat bond at low-end pricing  • Zurich Insurance scales Cytora AI platform across global underwriting operations  • ADROSONIC and INSTANDA launch new partnership  • Envelop Risk interview with Jonathan Spry: Bringing insurance into the age of AI  • Insurance CEOs stress AI should not erode personalisation & face-to-face interaction: Sollers Consulting report #InsTech #Insurance #AI #AgenticAI #Insurtech #DigitalTransformation #Underwriting #MGA #InsuranceInnovation #FloodRisk #OperationalTransformation Matthew Grant Robin Merttens Sam Jones Philippa Harrod Susi Ozkurt Charlotte Salisbury Zoja Wojcik Alex Smithard Jack Wride Kunal Shinde  

There is a familiar pattern to the way new technology enters insurance. First comes the question of whether it matters. Then comes the harder question: how to prove returns and demonstrate competitive advantage. Agentic AI is already moving into that second phase. The first phase was about capability. Could AI agents read submissions, support underwriters, triage claims, handle operational tasks, or coordinate workflows that previously sat across different systems and teams? Increasingly, those capabilities are moving from theory into live pilots and production deployments. The next question is more difficult. If similar platforms, models and agent frameworks are becoming available across the market, where does lasting advantage come from? It is unlikely to come from adoption alone. The more interesting question is whether each deployment compounds the next. Agentic AI becomes more useful when it captures the knowledge and judgement already inside an organisation, then makes that reasoning reusable. A claims system that learns from settlement patterns could improve underwriting decisions. Broker feedback could sharpen pricing. Customer interactions could inform product design. Each use case can make the next one faster, cheaper and more useful. That is the difference between AI that compounds and AI that simply improves isolated tasks. It also changes the investment case. The return is not only the productivity gain from one workflow. It is the foundation created for the next deployment, and the one after that. This is the focus of the opening sessions at The age of Agentic AI: from strategy to commercial value, hosted by InsTech and AI Risk on Tuesday 7 July 2026 in London. We will be exploring where durable value is more likely to sit, how insurers build the investment case when the current cost of work is unclear, and what it takes to turn agentic AI from disconnected pilots into connected enterprise capability. Tickets start from £200 + VAT for insurers, brokers and MGAs. Programme and registration: https://lnkd.in/eDvW5vpx Featuring perspectives from Simon Torrance, Gina Gill, Ashok Krishnan and Tjeerd Bosklopper. #AgenticAI #Insurance #Insurtech #AIinInsurance #InsuranceInnovation #InsuranceTechnology

🎙️What makes a podcast worth listening to after 400+ episodes? In our latest episode, InsTech’s own Matthew Grant steps behind the microphone solo to reflect on seven years of conversations, lessons learned and the realities of building a podcast platform around insurance innovation. Matthew touches on why people listen, what makes stories memorable and how meaningful conversations cut through industry noise. From interview technique and storytelling to AI-assisted production and the future of B2B content, Matthew shares an honest look at what’s worked, what hasn’t and how podcasting continues to evolve. 💡 Some of the themes explored:  • Why storytelling matters more than expertise alone  • The importance of keeping interviews simple, focused and human  • Why educational content consistently outperforms the hard sell  • What separates memorable podcast guests from forgettable ones  • How tools like Claude and NotebookLM are changing podcast research and production 🤖  • Why audio remains such a powerful medium for busy professionals 🎧  • The balance between preparation and over-scripting conversations  • How personal stories create stronger audience connection and better discussions  • What AI revealed about Matthew’s own interviewing habits and communication style  • Why continuous improvement matters, even after hundreds of episodes 📈 Along the way, Matthew reflects on standout conversations from previous episodes, including Sasha Haco of Unitary and Mark Cunningham of PriceHubble, both examples of how compelling personal stories can bring complex insurance innovation to life. Whether you host a podcast, appear as a guest or simply want to communicate ideas more effectively, this episode offers practical insights into creating content people genuinely want to listen to. 🎧 Listen to the full episode below  https://lnkd.in/dmPvH6t8 Listen on apple podcast : https://lnkd.in/dVye3_aT   Listen on spotify : https://lnkd.in/dkRweXv6 #InsTech #Insurtech #Podcast #Storytelling #ContentMarketing #ArtificialIntelligence #InsuranceInnovation #B2BMarketing #Leadership #DigitalTransformation Robin Merttens Sam Jones Philippa Harrod Susi Ozkurt Charlotte Salisbury Zoja Wojcik Alex Smithard Jack Wride Kunal Shinde

We recently spoke with Jon Reynolds, CEO of Naitiv Partners, ahead of our upcoming New York event with #ServiceNow. Want to hear from Jon in person next Tuesday? Register here: https://lnkd.in/euDUpGqS As #insurers move from #AI experimentation toward enterprise deployment, many are discovering the challenge is no longer the technology itself, it’s connecting systems, workflows, governance, and decision-making at scale. In the interview, Jon shares why #orchestration is becoming a defining capability for insurers looking to operationalize AI successfully.  At the event next week, Jon Reynolds and Toan Huynh from Naitiv Partners will join Steve Dowling, Head of Insurance GTM Americas at ServiceNow, for a session exploring the origin story behind Naitiv and why the founders saw a gap in how insurers approach platform transformation. 🔹 Agenda highlights also include: ✔️ How PCS modernized its ultra-high-net-worth insurance business with INSTANDA  ✔️ The reality of AI adoption in underwriting — what’s working and what isn’t  ✔️ Translating architecture into real operational workflows with ServiceNow  ✔️ “Insurance 2030” — a leadership panel on where the industry is heading  ✔️ Why strong AI governance and operational oversight are now business critical  Expect candid discussions from senior leaders across the insurance and technology ecosystem, alongside opportunities for networking and collaboration with peers across the market. 📍 ServiceNow, 50 Hudson Yards, 74th floor, New York  📅 19 May, 1:00pm – 6:00pm (EDT)  Register here: https://lnkd.in/euDUpGqS #Insurance #Insurtech #AI #Underwriting #DigitalTransformation #ServiceNow #InsuranceInnovation #ArtificialIntelligence #InsuranceTechnology #InsTech  ServiceNow Naitiv Partners Concirrus hyperexponential Melissa McDermott Paul Ritter Craig A. Linton Natalee Bailey Forner, API Nigel Walsh Julie Eichenseer Robin Merttens Tori Sarmiento Ray Lynch Toan Huynh Sujatha Raju Bill Devine Jeff Wenger Steve Dowling Richard G.. Jake Remes Tori Sarmiento

The conversation around agentic AI has moved on. The earlier phase was dominated by pilots, proofs of concept and broad discussion about potential. The harder questions now are more practical. Where is the lasting value? What does production deployment actually look like? How do you build the business case when many firms still do not know their current baseline? What does joined-up implementation require in a London Market business? And what changes when AI starts to shape workflows across underwriting, claims, operations and distribution? On 7 July in London, InsTech and AI Risk bring together 450 insurance professionals to work through exactly that. Here is what you will hear: 🔹 Simon Torrance (AI Risk) on why most AI spend buys parity, not advantage, and what actually compounds 🔹 Gina Gill (Apollo), Ashok Krishnan (AXA XL) and Tjeerd Bosklopper (NN Group) on building an AI strategy that connects productivity, growth and customer experience rather than running three separate programmes 🔹 Alice Jin (AXA UK), Pieter Viljoen (Allianz Partners) and Amelie Breitburd (CNP Assurances) on what they have actually built, what the commercial impact looks like and what they would do differently. 15 minutes each, real numbers 🔹 Erdal Atakan (Inigo), Nick Williams-Walker (McGill and Partners) and Nikhil Chaudhari (Tokio Marine Kiln) on what it takes to move agentic AI into production in a London Market business when you cannot pause the business to do it 🔹 Arnaud Vincent (Swiss6022) built a new financial product from scratch using AI agents, in weeks, without a team. Elena Maran (Alethesis AI) on keeping autonomous decisions transparent and audit-ready in production. Two live demonstrations of what is already possible at the frontier 🔹 Manuela Veloso (Carnegie Mellon University, former head of JPMorgan Chase AI) on what banking got wrong and what insurance can do differently 🔹 A closing panel with Ed Ackerman (Qover), Amelie Breitburd (CNP Assurances) and Tjeerd Bosklopper (NN Group) on what actually changes by 2030: jobs, partners, resourcing and whether it happens faster or slower than most predictions suggest 📅 Tuesday 7 July 2026 📍 Cavendish Venues, City of London ⏰ 08.30 – 18.00 Tickets from £200 + VAT for insurers, brokers and MGAs. Programme and registration here: https://lnkd.in/eDvW5vpx #AgenticAI #Insurance #InsurTech #LondonMarket

We recently spoke with Tori Sarmiento from INSTANDA about why she’s joining the conversation at our upcoming New York event. Insurance leaders are under pressure to work out what AI and modern platforms actually mean for underwriting, operations, and profitability beyond the hype. In the interview, Tori shares her perspective on where insurers are making real progress, why orchestration matters and what it takes to move from experimentation to operational impact. In the interview, Tori discusses:  • Why orchestration matters more than standalone AI tools  • The biggest blockers preventing insurers from scaling AI initiatives  • What insurers should focus on to connect workflows, governance, and decision-making  • Why waiting for the “perfect future state” is slowing progress The agenda brings together insurers, technology providers, and operators to discuss what is genuinely working, where projects are getting stuck, and how firms are approaching implementation in practice. 🔹 Agenda highlights include: ✔️ How PCS modernized its ultra-high-net-worth insurance business with INSTANDA  ✔️ The reality of AI adoption in underwriting — what’s working and what isn’t  ✔️ The origin story behind Naitiv and building an AI-native insurance consultancy  ✔️ Translating architecture into real operational workflows with ServiceNow  ✔️ What separates insurers winning with AI from those simply experimenting  ✔️ “Insurance 2030” — a leadership panel on where the industry is heading  ✔️ Why strong AI governance and operational oversight are now business critical  Expect candid discussions from senior leaders including Lynx Specialty, Mission US, Everest, Beazley, K2 Cyber, Private Client Select Alongside the sessions, there will be plenty of opportunities for networking, collaboration, and exchanging ideas with peers across the insurance ecosystem. Register here: https://lnkd.in/euDUpGqS #Insurance #Insurtech #AI #Underwriting #DigitalTransformation #ServiceNow #InsuranceInnovation #ArtificialIntelligence #InsuranceTechnology #InsTech ServiceNow Naitiv Partners Concirrus hyperexponential Melissa McDermott Paul Ritter Craig A. Linton Natalee Bailey Forner, API Nigel Walsh Julie Eichenseer Robin Merttens Tori Sarmiento Ray Lynch Toan Huynh Sujatha Raju Bill Devine Jeff Wenger Steve Dowling Richard G. Jake Remes Jon Reynolds

Most insurers aren’t struggling with AI potential. They’re struggling with the leap from experimentation to production.  Ahead of “The Rise of the Agents: How Agentic AI is changing insurance” in collaboration with AI Risk in London on July 7, we spoke with Ed Ackerman, COO at Qover, about what’s really holding the market back. His view is clear:  “Moving from pilot to production is the biggest leap of faith.”  Across insurance, organisations are testing AI at pace: • Claims automation  • Policy servicing  • AI copilots  • Workflow augmentation  But very few have embedded it at scale. “Production comes with greater scrutiny, more challenge and a real fear of failure.” So what separates experimentation from transformation? According to Ed, it’s not just technology. It’s coordination. “AI is not perfect, but the technology remains staggeringly impressive. This is fundamentally a human issue.” That’s why one of the most important conversations at the event will focus on a bigger question: What does the agentic insurer look like in 2030 and how do we get there from here? As AI agents take on more operational work, insurers will need to rethink: → What insurance careers look like  → How teams are structured  → Which business partners matter most  → How brokers and carriers interact  → What entirely new business models emerge  And perhaps the biggest question of all: Will the transition happen slower than expected… or much faster? The organisations making progress today are the ones exposing more teams to agentic AI now, learning where it creates value and where human judgement still matters most. As Ed puts it:  “The more attuned people are to the technology’s power and shortfalls, the more their creativity can come to the fore.” If you’re thinking seriously about what insurance operations, distribution and talent could look like by 2030, this is a conversation worth joining. Register here for the event: https://lnkd.in/eDvW5vpx #AIinInsurance #AgenticAI #Insurtech #DigitalTransformation #InsuranceInnovation #EnterpriseAI #FutureOfInsurance Artificial Labs Federato INSTANDA mea Otera Send Unitary V7 Simon Torrance Pieter Viljoen Ashok Krishnan Amelie Breitburd Nikhil Chaudhari Gina Gill Erdal Atakan Alice Jin Alexis RENAUDIN Nick Williams-Walker Tjeerd Bosklopper Manuela Veloso Kevin Gaut Sasha Haco Oliver Morris Ian Thompson Elena Maran Arnaud Vincent Ben Howell Max Richter Daniel Pass Lloyd Peters Graeme Asquith John Somerset-Irving

Flood risk is changing rapidly and the way the market assesses it needs to evolve too. 🌊📊 Traditional flood risk models often rely on static, historical data. But today’s flood exposure is dynamic, highly localised, and increasingly unpredictable creating new challenges for insurers, brokers and corporate risk managers alike. Join us for our upcoming networking event: 🎙️ A smarter approach to flood risk: driving value for brokers and insurers  📅 Thursday, June 4, 2026  ⏰ 4:30pm – 8:00pm (BST)  📍 Lloyd’s of London, 1 Lime Street, London, EC3M 7HA In partnership with Previsico, this event will bring together insurance and risk leaders to explore how real-time data and predictive analytics are transforming flood risk assessment and helping the market make more informed, forward-looking decisions. Our speakers will include: 🔹 Jonathan Jackson, CEO, Previsico  🔹 Eleanor Sugrue, Partnerships Manager, Previsico The discussion will explore: ✔️ Why traditional approaches to flood risk are no longer sufficient  ✔️ How real-time and predictive flood insights support underwriting and broking workflows  ✔️ Where enhanced flood risk intelligence is already delivering measurable commercial value  ✔️ What the Previsico–Marsh partnership signals for the future of flood resilience services  This event is designed for insurers, brokers, MGAs and risk/insurance managers looking to better understand how technology and data-driven insights are reshaping flood risk management across the market. As climate-related risks continue to intensify, smarter and more proactive approaches to flood exposure will become increasingly critical for both underwriting performance and client advisory services. 🚀 Register here: https://lnkd.in/dBtN_cyM #Insurance #FloodRisk #RiskManagement #InsurTech #Underwriting #ClimateRisk #InsuranceInnovation #DataAnalytics #PredictiveAnalytics #Brokers #MGAs #Lloyds #Resilience

“Build vs. Buy” is becoming one of the hottest conversations in the insurance sector as AI adoption accelerates. The industry is rapidly moving from “How do we use AI?” to: * What should we build ourselves? * What should we buy from platforms or partners? * And how do we orchestrate all of it across the enterprise? Because hundreds of disconnected copilots, agents, workflows, and models may create more operational complexity than value if they are not governed together. Insurance has a different challenge than many industries: AI cannot just be innovative. It also has to be explainable, governable, auditable, and operationally resilient. That’s why events like this matter. The real value comes from hearing how carriers are thinking through AI operating models at scale — not just the technology itself. 📍 New York — May 19 Registration link provided in the comments below. If you’re in the insurance sector and thinking through Build vs. Buy decisions, AI orchestration, governance, or operating model challenges, I’d enjoy connecting and discussing perspectives.