Important: AI Inbox is currently in beta and may change over time. Your use of AI Inbox is covered by the Google Cloud Terms of Service, and the specific terms for pre-release features do not apply.
To help you manage a busy inbox, AI Inbox helps you identify priority emails and topics.
Learn how AI Inbox works
AI Inbox helps surface to-dos and topics that matter most, all in one place. When you open AI Inbox, there are two main sections:
- Suggested to-dos: This section shows things that need your attention or action from your incoming emails. It identifies high-priority items and explains what you need to do in bold text, like a due date for a utility or credit card bill.
- Topics to catch up on: This section gives you a quick summary of important updates across projects and topics. It helps you stay updated on things that tend to be scattered in different email threads, like upcoming travel, restaurant reservations, purchase confirmations, and more.
To prioritize your most relevant tasks, AI Inbox:
- Requires recent activity in your Primary inbox to provide relevant to-dos and topics.
- Your AI Inbox may appear empty if you have not sent or received emails in the last 7 days.
- Filters out spam and emails that you have:
- Archived.
- Deleted.
- Muted.
- Snoozed.
- Does not support:
- Attachments.
- Delegated inboxes.
- Emails received in non-Primary tabs, like "Promotions" or "Social."
- Encrypted emails.
What you need
Important: This feature is only available in the US and in English.
- For personal Google Accounts: You need a subscription to Google AI Ultra.
- For work or school accounts: You need a Workspace Enterprise Plus plan with access to Gemini Alpha.
- If you use a work or school account, your admin controls access to Gemini Alpha.
- If you can't find AI Inbox, your admin may not have Alpha features enabled for your organization.
Tip: After you turn on smart features, it can take a few hours. It may take up to 7 days for your first set of to-dos and topics to generate.
Additional requirement
- In Gmail, turn on Smart features in Google Workspace and Smart features in other Google products. Learn more about smart features.
Open AI Inbox
- On your computer, open Gmail.
- In the left panel, click AI Inbox.
Tip: To refresh your list of to-dos and topics:
- At the top, click Refresh
.
- If the information in AI Inbox remains outdated:
- Check your connection: Make sure you have a stable internet connection or Wi-Fi.
- Verify your account: Confirm that you are in the correct Google Account.
Review suggested to-dos
- On your computer, open Gmail.
- On the left panel, click AI Inbox.
- To open the original email, next to a to-do item, click View.
- To open related sources next to a to-do item, click Email.
- To mark a to-do item as done, click Mark done
.
- To manage your list, next to a to-do item, click More options
:
- Not interested: Remove the task from your list if you don't want to act on it.
- Positive feedback: Give positive feedback on the quality of the suggestion.
- Negative feedback: Select this if the to-do is incorrect or poor quality.
- Report abuse: Report unsafe suggestions to Google.
Review suggested topics
- On your computer, open Gmail.
- On the left panel, click AI Inbox.
- To open related sources next to a topic, click Email.
- To manage your list, next to a topic, click More options
- Positive feedback: Give positive feedback on the quality of the suggestion.
- Negative feedback: Select this if the topic is incorrect or poor quality.
- Report abuse: Report unsafe suggestions to Google.