Humanitix Privacy and Cookies Notice

Last Updated: 3 June 2025

Humanitix is the ticketing platform that dedicates 100% of proﬁts from booking fees

to charity. We’re in business to put humanity ﬁrst. That’s an ambitious responsibility

that we take incredibly seriously. We can only achieve this mission together with the

trust of our event hosts, customers, employees, charity partners, philanthropic

funding partners and broader communities. How we handle Your Personal

Information is crucial to earning and maintaining this trust.

INTRODUCTION 2

WHAT DOES THIS NOTICE COVER AND WHO IS THE DATA CONTROLLER? 2

WHAT’S NOT COVERED IN THIS POLICY? 3

BUT WAIT A MINUTE, WHAT EXACTLY IS PERSONAL INFORMATION? 4

WHAT PERSONAL INFORMATION DOES HUMANITIX ACTUALLY COLLECT AND HOW

IS IT USED? 4

IF YOU’RE GETTING AMONGST OUR CAREERS HUB 11

WILL I RECEIVE DIRECT MARKETING? 12

HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION? 13

HOW DO WE PROTECT YOUR PERSONAL INFORMATION? 14

CAN HUMANITIX SHARE MY PERSONAL INFORMATION WITH OTHERS? 14

WHAT RIGHTS DO I HAVE TO ACCESS MY PERSONAL DATA? 16

WHAT IS DIFFERENT FOR CHILDREN AND TEENS? 17

HOW DO I FIND OUT ABOUT CHANGES TO THE NOTICE? 17

WHAT DO I DO IF I WISH TO CONTACT HUMANITIX OR MAKE A COMPLAINT? 18

COOKIES NOTICE 19

DOES HUMANITIX USE COOKIES OR SIMILAR TRACKING TECH? 19

HOW ABOUT FROM THIRD PARTY ANALYTICS? 20

INTRODUCTION

Welcome to the Humanitix website (https://humanitix.com) (the Site). This Privacy

and Cookies Notice (the Notice) explains the privacy practices for the Humanitix

owned and operated websites and our service offerings, including the ticketing

console and our scanning and box ofﬁce app called Humanitix for Hosts (collectively,

the Services), and for any other services that provide this Notice.

This Notice tells you about the Personal Information (deﬁned below) we collect about

you, how we might use or potentially share that Personal Information and inform you

of your choices about the Personal Information you give us. It’s to give you

conﬁdence trusting that we protect your data with the utmost degree of security.

It’s important you read this document carefully before using the Humanitix Site or

engaging our services, to ensure you are fully up the curve on our commitment to

protecting your privacy.

WHAT DOES THIS NOTICE COVER AND WHO IS THE

DATA CONTROLLER?

Privacy law is all about the rights you have that help you control what happens with

Personal Information you give.

Humanitix is the entity responsible for collecting and handling Personal Information

in this Notice. For easy reference, Humanitix means:

Entity

Operating Country

Address

Humanitix Limited

(ABN 32 618 780 439)

Australia

Level 1, 1-5 Hickson Road, The

Rocks NSW 2000, Australia

Humanitix USA Limited

(Registration Number

36-4956766)

United States

3827 Lafayette St, STE 101,

Denver, CO 80205 United States

Humanitix New Zealand

Charitable Trust

(NZBN 9429047170568)

New Zealand

37D Crummer Road, Grey Lynn,

Auckland 1021, New Zealand

Humanitix Scotland

Limited (Company

Number SC801816)

United Kingdom

80 George St, Edinburgh, United

Kingdom EH2 3BU

We may also refer to Humanitix as “us” or “we” throughout this Notice. Where UK

and EU data protection law apply, Humanitix Limited and the local Humanitix entity

you engage with will be the data controller for the processing of your Personal

Information described in this Notice (except where this Notice explains otherwise).

It sets out how we collect, handle and use Personal Information from people who

access our Services, including:

● People who browse or visit our Site (Website Visitor)

● People who create an account with Humanitix to organise and manage their

events (Event Hosts)

● People who sign up to receive information about Humanitix Services, such as

from our webinars or newsletter (Subscribers)

● People using our Services to engage with an event, including placing

bookings, buying tickets, registering for an event or making a donation

(Attendees)

● People who download or use the Humanitix for Hosts app to scan tickets for

upcoming events or process box ofﬁce orders on behalf of Event Hosts (App

Users)

This Notice applies to Humanitix and to all persons who access our Services,

including all Website Visitors, Event Hosts, Subscribers, Attendees and App Users, all

of whom from here will be referred to collectively as “you” or “Users”.

WHAT’S NOT COVERED IN THIS POLICY?

Sometimes our Services link to services run by other companies, like the Canva

Button or Facebook Event Tool. Those companies have their own privacy and cookies

policies, so you must be mindful that we are not responsible for the Personal

Information which they process. Such third parties will follow their rules, not ours.

BUT WAIT A MINUTE, WHAT EXACTLY IS PERSONAL

INFORMATION?

Personal information is deﬁned very broadly, particularly across the EU and UK, and it

constitutes information which could identify you directly or indirectly (Personal

Information). For example, this could be your name, phone number, email address,

birthday, place of work, device information and IP address or pictures taken during

events. It also includes indirectly identiﬁable data which may identify you if

combined with other information (e.g., a card number alone may not be identiﬁable

but against other information, an individual may become identiﬁable and thus the

applicable data protection laws apply).

There is also a special subcategory of Personal Information, called Sensitive

Information or Special Category data, things such as health or medical data

(including one's ability), race or ethnicity data (including dietary requirements which

may reveal such characteristics), political opinions, genetic or biometric data, sex life

and sexuality, religious or philosophical beliefs, criminal convictions and offences, or

trade union membership (Sensitive Information).

WHAT PERSONAL INFORMATION DOES HUMANITIX

ACTUALLY COLLECT AND HOW IS IT USED?

We explain here what Personal Information we collect about you, how we use it, and

the relevant legal reason (called a "Lawful Basis") for each way that we use it.

Humanitix will only use your data to beneﬁt you in your experience with us and we

will always have a valid reason to use your Personal Information. We never share your

Personal Information with others without your consent, other than in line with what

this Notice says or when it’s legally ﬁne and ﬁts with your rights.

I’m just visiting

If you are simply browsing as a Website Visitor, we actually don’t ask for any Personal

Information from you directly, but we will collect:

● Technical information: Technical data may include your IP address; browser

type and version; your device operating system and hardware version.

● Browsing information: Information about your Site visit may include: the full

Uniform Resource Locators (URL); clickstream to, through and from the Site

(including date and time); pages and Services you viewed or searched for;

page response times; download errors; length of visits to certain pages; page

interaction information (such as scrolling, clicks, and mouse-overs); traceable

campaign links (e.g. via tracking URLs) or other information from analytics,

advertising or search engine providers, methods used to browse away from

the page.

● Location data: This includes coordinates (latitude/longitude) of your location,

country or region (based on your full or partial IP address); and/or Google

Analytics information. We may combine this with your Identiﬁer for

Advertisers (IFA) or ID for Vendors (IDFV) code for your Apple device or the

Android ID for your Android device or a similar device ID, so we can recognise

your mobile browser or device when you return to the Site.

We only collect precise location data if you give us permission (via browser

permissions).

We use this to:

● understand how you use our Site and Services, and analyse and improve our

Site and Services (including our marketing);

● ensure content on our Site is presented effectively for you and for your device;

● share aggregated and anonymised analytics and insights;

● keep our Site and Services secure, including taking steps to detect and

prevent fraud;

● monitor for any system bugs or errors affecting your experience;

● provide location services (if you ask or permit us to), so we can deliver content

or other Services that are dependent on knowing where you are, like events

near you;

● provide you with information and Services you request from us or we think

you may be interested in; and

● if you visit our Site and opt-in to cookies, we may display ads to you on other

websites.

Our Lawful Basis for this:

● We do this in our legitimate interests in improving our marketing

performance, optimising the user experience and ongoing monitoring and

improvements to network security (where we consider these are not

overridden by your rights) or, where required, with your consent (e.g. to

non-strictly necessary cookies).

Do also check out our Cookies Notice below to understand how we use your cookies

and your Personal Information to enhance your experience and improve our Site.

If you contact or engage with us

When you get in touch with us, we collect:

● Contact information including basic contact information you choose to

provide, for example:

● ﬁrst and last name; and

● email address and phone number(s).

● Communications information including your correspondence with us, for

example if you contact us via our live chat, social applications, content or

programs, or to report a problem with our Site. This includes:

● emails;

● texts & other digital messaging;

● phone, audio or video calls;

● any in-person conversations you have with us; and

● any online posts you mention us in or where you have otherwise

discussed Humanitix.

We use this to capture relevant details to help you address requests, queries or

complaints and respond appropriately.

Our Lawful Basis for this:

● We do this in our legitimate interests in delivering our Services (where we

consider these are not overridden by your rights) or, where your consent is

required under applicable law.

I’m an Event Host

Although our Event Hosts may be businesses in many cases, the term Personal

Information includes business contact data, for example, and therefore remains

within scope of the applicable data protection laws. We will collect:

● Contact information: We always ask for the following basic contact

information which you can choose to provide:

● ﬁrst and last name;

● email address and phone number(s);

● company role/title;

● company name; and

● country and state (where applicable).

● Payment information: We’ll also ask you to provide your bank account

number and billing details if you’re running a paid event with us.

● Event information: To help you deliver great events, we may ask you for

information about the event you are hosting and to ﬁnd out a bit more about

your experience, such as:

● Tax details (including, for example, your Tax Identiﬁcation Number,

Business Identiﬁcation Number or Social Security Number as

applicable);

● Event and ticket sales data; and

● Your prior history and experience with running events.

We use this to:

● enable our customer service team to deliver our epic level of personalised

service to ensure you're fully equipped with everything you need to create

events on the platform and go-live and efﬁciently manage your event;

● verify that you are who you say you are in order to prevent fraud, scams and

account takeovers and keep your account and associated data secure;

● ensure you receive your ticket sale payout where you are running a paid event

with us; and

● to communicate our service availability and technical updates.

Our Lawful Basis for this:

● As part of the performance of our terms with you or as part of our legitimate

interest under a contract with your employer (the Event Host).

I’ve chosen to Subscribe for updates

If you choose to subscribe for updates, for example via our newsletter, we’ll ask you

for the following contact information:

● ﬁrst and last name;

● email address; and

● country of residence.

We use this to:

● allow you to beneﬁt from receiving our updates relevant to your geography

about happenings at Humanitix, events near you and alerts about our

Services; and

● manage your communication preferences.

Our Lawful Basis for this:

● By Subscribing for updates, you consent to us sending this material to you.

Remember, if you change your mind, you can always opt out of all promotional

emails by clicking the “Unsubscribe” link at the end of our marketing emails or email

us to take you off our distribution list. We will also hold information about your stated

contact preferences.

I'm an App User

If you download or use our Humanitix for Hosts app to manage and scan event

tickets on behalf of Event Hosts then we will ask for your contact information which

you will need to provide for registration purposes, including:

● ﬁrst and last name;

● email address; and

● phone number(s).

We use this to:

● Allow App Users who have received permissions from the Event Host to use

our Humanitix for Hosts app for event ticketing scanning, check-in and box

ofﬁce services.

Our Lawful Basis for this:

● As part of the performance of our terms with you when you sign up for an

account on our Humanitix for Hosts app.

I’m an Attendee buying a ticket to an event or otherwise participating in an

event

Where Attendees engage with an event, for example when placing bookings or

buying tickets for an event, Humanitix may act as either a data controller or data

processor in respect of your Personal Information depending on the situation. Data

Protection Laws distinguish between organisations that process Personal

Information for their own purposes (data controllers) and those that process

Personal Information on behalf of other organisations (data processors).

For example, Humanitix will act as the data controller for your basic contact details

when you create an account with us. Whereas, when you place an order for tickets,

Personal Information from you and to process this Personal Information on their

behalf, collected either at checkout or later after you’ve made a purchase. Here, the

Event Host acts as the data controller in connection with the event and Humanitix is

a data processor.

Please note that any queries or complaints about how your Personal Information is

handled should be directed to the relevant data controller (i.e., the relevant Event

Host).

Sometimes this information is required by the Event Host for the purposes for which

they explain at the time of collection, or via their own privacy notices; sometimes this

information is optional. As an Attendee you have the complete freedom to decide

whether to participate in an event that requires you to share Personal or Sensitive

Information.

The Personal and Sensitive Information which Humanitix collects on behalf of Event

Hosts will be collected in accordance with the Event Hosts' privacy notice. We

recommend that you carefully review these and direct any queries to the Event

Hosts (as the data controller).

What we will collect as a data controller:

● Contact information: We’ll always require your basic contact details,

including:

● ﬁrst and last name; and

● email address and phone number(s).

● Marketing analytical data: We may also collect and predict information about

the events you interact with to better understand your preferences and

interests, including:

● the approximate geographical location of the event which you

purchase tickets for or otherwise show interest;

● the type and category of events;

● the average and gross value of purchases you make; and

● inferred demographics including gender.

What we may collect on behalf of Event Hosts as a data processor:

● Contact information: As listed above.

● Event information: This includes event registration and attendance

information (including, for example, gender, location/postcode, and payment

details). Event Hosts have the opportunity to tailor the data they request from

you via our Services for their speciﬁc purposes, hence it may also include, for

example:

● place of work information to facilitate networking opportunities for you;

● socio-economic information to apply for funding to grow their service

and keep coming back each year;

● next of kin information (in case this becomes necessary in

emergencies); and

● any other information which may be required for the purposes of the

event.

● Sensitive information: Event Hosts may also need Sensitive Information to

put on effective and inclusive events. To give you an idea of what this looks

like, Event Hosts may need:

● dietary requirements for catering which may reveal Sensitive

Information;

● accessibility requirements and/or medical information to ensure you are

well looked after on the day; and

● any other Sensitive Information which the Event Hosts require for the

purposes of their event.

We use this to:

● enable you to buy and receive tickets to our events;

● send your order info and tickets when you buy tickets, register for an event or

make a donation;

● make personalised recommendations based on your interests and

preferences;

● send you updates about your waitlist position and incomplete orders;

● share aggregated reports to Event Hosts about the inferred demographics, for

example, of Attendees to assist with their marketing analytics; and

● allow Event Hosts to send you information about the event you’re attending,

to validate your attendance, and to put on effective and inclusive events.

Our Lawful Basis for this:

● We collect this information in our legitimate interests in delivering our

Services (where we consider these are not overridden by your rights) or, where

your consent is required under applicable law.

● Event Hosts process this information on the basis of fulﬁlling their contractual

terms with you and in their legitimate interests in ensuring proper access to

and security of events.

If you are providing Personal Information to us on behalf of another Attendee (like

buying a table for your friends, company or family), you must ensure you have a valid

Lawful Basis for doing so. By sharing such Personal Information with us, you

represent and warrant to us that you have such valid Lawful Basis.

Note: Humanitix does not store credit card numbers ourselves. To keep your

payment information secure, payment details you provide are encrypted using

secure sockets layer (SSL) technology via our Payment Card Industry (PCI) compliant

third party payment processing providers.

Payments are made through a payment processing provider such as those listed in

the table below. You will be providing credit or debit card information directly to such

payment providers which operate secure servers to process payment details,

encrypting your credit/debit card information and authorising payment. Information

which you supply to these third parties is not within our control and is subject to

their own privacy policy, cookie notices and terms and conditions. For more

information please see here:

Braintree

Braintree Privacy Statement

Google Pay

Google Pay privacy, terms & policies

Apple Pay

Apple Pay & Privacy

Stripe

Stripe Privacy Policy

PIN Payments

PIN Payments Privacy Policy

PayPal

PayPal Privacy Statement

AfterPay

AfterPay Privacy Policy

Zip

Zip Privacy Policies

Volt

Volt Privacy Notice

For Everyone

We may also need to process any of your Personal Information in our legitimate

interest in establishing, bringing or defending legal claims to comply with our legal

obligations.

IF YOU’RE GETTING AMONGST OUR CAREERS HUB

Humanitix is built by a pretty amazing group of passionate people sharing in the

vision to create an organisation that truly makes a difference. Each has taken a leap

of faith on the crazy idea to change the world, one ticket at a time.

We love hearing from keen individuals who want to be a part of our journey. If you do

apply for a position with us, be aware we collect information from you so we can

make a decision about potentially offering you a position. You can ﬁnd out about

what information we collect and how we use this information in our separate Privacy

Notice for Applicants and Candidates here, available on our careers applications

page.

WILL I RECEIVE DIRECT MARKETING?

We put the human in ticketing. We like to talk to you, especially when we’ve got

great ideas to share and exciting updates about how much impact you are

contributing to by choosing Humanitix, but we do not monetise your data!

We’ll only send you marketing emails about Humanitix if you’ve agreed to this.

But I’m not running an event, I’m just an Attendee

We have millions of Attendees using Humanitix - music fans, artists, teachers, yogis,

punters, festival goers, fundraisers, brewers, thrifters, makers, foodies, coaches,

conference goers, charity supporters, community participants and government

employees, to name a few! It’s paramount to us that your Personal Information is

only used for the purposes described in this Notice.

We will never use the Personal Information you give us to send you (or to allow Event

Hosts to send you) direct marketing unless you check the boxes on our website

explicitly requesting it. We’ll only send you order conﬁrmation emails with your

tickets, which may contain general information about what we do.

You may also receive emails from Event Hosts from time to time containing

information about your upcoming events, such as event reminders. Event Hosts may

also send you surveys before and after attending their events.

For Everyone Else

We’re here to create amazing experiences and change the world for good. We may

use your Personal Information to share our journey, deliver important updates or

announcements as we expand and grow, and directly market information about new

releases as we further develop our products and services.

From us you can expect to get electronic marketing in the form of email, social

media or other electronic means.

We know you mightn’t actually want to hear from us any more! We absolutely

respect that choice. It’s easy to unsubscribe from receiving communication from us,

if you have trouble unsubscribing using the ‘Unsubscribe’ button at the bottom of all

our emails, get in touch with us directly here and we’ll remove you from our mailing

lists manually.

Keep in mind, even if you unsubscribe, an Event Host may still contact you if we’ve

shared your Personal Information with them prior to you opting out – just contact

the Event Host directly to delete your details with them too.

HOW LONG WILL WE KEEP YOUR PERSONAL

INFORMATION?

We usually don’t keep your information for any longer than we need to, but we

might keep it for longer if we need to ﬁx an issue or keep records.

We will usually keep Personal Information:

● for as long as necessary for the original reasons we collected it (for example,

for as long as you have an Event Host and/or user account); and

● for up to six years after that to identify any issues and resolve any legal

proceedings.

We may keep your Personal Information for longer:

● if you complain (so we keep our complaint records for long enough);

● if we know about pending or current legal proceedings, or reasonably believe

there is a chance of legal proceedings; and

● in some circumstances if applicable law says we are required to.

If you opt-in to marketing from us and later change your mind (or object to any other

use of your Personal Information), we may keep a record of your opt-out or objection

for longer so we can demonstrate we respect your preferences.

We may combine and anonymise customer contact and account information

relevant to managing our customer relationship and the provision of user Platform

access, and we may keep such anonymised information for longer.

HOW DO WE PROTECT YOUR PERSONAL

INFORMATION?

Every action at Humanitix is made with our Users in mind. We take our responsibility

to protect your Personal Information seriously and design our services with utmost

safety in mind.

We seek to comply with applicable Data Protection and Privacy Laws. We also

maintain a Data Response Plan which clearly sets out how we respond to a data

breach, including notifying relevant supervisory authorities and affected individuals

where required.

Some extra information for experts:

● All Personal Information is stored in electronic form on a secure server hosted

locally in Sydney, Australia. These are owned and operated under contract to

us by third party service providers (Amazon Web Services, Google Cloud

Platform, MongoDB, UserFlux) ensuring secure communication between your

browser and our server.

● We store your information in encrypted form to ensure Personal Information

remains unidentiﬁable as well as when it is transmitted.

● Our Data Response Plan sets out steps we take to ensure requests made

about Personal Information are veriﬁed as authentic and authorised.

At the same time, no security measure of the internet can guarantee being

completely impenetrable – if you have any concerns that your Personal Information

has been put at risk (e.g. if someone found out your password), please get in touch

straight away, but you can sleep easy in the knowledge that we take all reasonable

steps to maintain and safeguard your privacy.

CAN HUMANITIX SHARE MY PERSONAL

INFORMATION WITH OTHERS?

Your data is yours. We will only use your data as described in this Notice or with your

consent.

For Attendees

We set out information above on how, what and why we collect your Personal

Information on behalf of Event Hosts when you place an order for tickets, register for

an event or make a donation. We share this Personal Information with our Event

Hosts so you can participate in Humanitix events.

For Everyone

We only share your information with others when you say we can, or for reasons set

out in this Notice like:

● When you make something public;

● To our employees, contractors and representatives who work for us;

● To another member of the Humanitix group of companies who may support

the operation of our business, Site and app;

● To our service providers whose services facilitate the operation of our business,

Site and app in particular providers of platform hosting, analytics,

performance monitoring and reporting, distribution of updates and IT support

services;

● To the professionals such as our auditors, accountants and legal advisors who

advise us on our operations and compliance; and

● To our business partners who help promote the events.

We might also share your information with government agencies, enforcement

agencies and regulatory bodies if we have to comply with (and/or where we believe

we are under a duty to comply with) any legal obligation or where this is lawfully

permitted to protect the rights, property or safety of our business, Site, our Users or

others.

UK and European Users - International transfers

The data that we collect from Users based in the UK or the European Economic Area

(EEA) will be transferred to, and stored at, a destination outside the UK or EEA that

may not be subject to equivalent Data Protection Law.

Where your information is transferred outside the UK and EEA, we will take steps

reasonably necessary to ensure that your data is subject to appropriate safeguards to

comply with Data Protection Law, such as relying on a recognised legal adequacy

ﬁnding or mechanism, for example, standard contractual clauses, and that it is

treated securely and in accordance with this Notice.

We may transfer your Personal Information outside the UK and EEA:

● In order to store it.

● In order to enable us to provide goods or Services to you and fulﬁl our contract

with you. This includes fulﬁlment, processing of transactions, and the provision

of customer support services.

● In order to receive services from our service providers.

● In order to facilitate the operation of our group of businesses, where it is in our

legitimate interests and we have concluded these are not overridden by your

rights.

● Where we are legally required to do so.

We may transfer your Personal Information to the following countries and using the

following safeguards outside the UK and EEA:

● New Zealand – Adequacy decision

● Australia – EU Standard Contractual clauses & UK Addendum

● United States – EU Standard Contractual clauses & UK Addendum

● Canada – EU Standard Contractual clauses & UK Addendum.

WHAT RIGHTS DO I HAVE TO ACCESS MY PERSONAL

DATA?

You are in the driver’s seat of your data. You own and control your data. Privacy law is

all about the way you control how your data is handled.

Some key rights worth making sure you know about:

● You can request access to your data and ask what Personal Information we

hold from you.

● You can request a copy of your Personal Information.

● You can request we correct your data if you believe it isn’t accurate.

● You can request deletion of your account, and for your data to be erased,

restricted or de-identiﬁed in certain cases.

● You can ask for your data you provided to us to be moved to a third party.

● You can object to the further use of your Personal Information.

● You can object to direct marketing from us, including unsubscribing from

Humanitix communications at any time or by contacting us here to get your

details off our distribution list.

● You can withdraw consent where you have provided consent.

Where the processing of your Personal Information by us is based on consent, you

have the right to withdraw that consent without detriment at any time.

We also take an extra step of making sure if you request access to your information,

that we verify you are you, and not an imposter. This is a standard safety check in line

with our push to protect your Personal Information from anybody else, so we may

ask for proof of identity (and guardianship for children) for your request.

You can request to exercise the rights listed above at any time by contacting us here.

If your request or concern is not satisfactorily resolved by us, you have the right to

lodge a complaint with your local data protection authority.

Country / Region

Data Protection Authority

Australia

Ofﬁce of the Australian Information Commissioner (OAIC)

New Zealand

Ofﬁce of the Privacy Commissioner

United States

Federal Trade Commission (FTC)

United Kingdom

Information Commissioner's Ofﬁce (ICO)

European Union

You can ﬁnd your local data protection authority here.

WHAT IS DIFFERENT FOR CHILDREN AND TEENS?

The ticketing platform and services provided by Humanitix are intended for use only

by persons who are at least 18 years of age, although tickets purchased may relate to

events aimed at a wider audience. Humanitix does not oversee or control the nature

of the events hosted on our platform - regardless of the type of events, our Site, event

pages, ticketing platform and app are intended for use by persons who are 18 years

of age or older. By using our services, you conﬁrm to us that you meet this

requirement.

Please get in touch with us here if you suspect the Personal Information of persons

under 18 years of age has been shared with us.

HOW DO I FIND OUT ABOUT CHANGES TO THE

NOTICE?

We keep this Notice up to date in line with global best practice, so we update it from

time to time. Please refer back to check changes because they are effective once

posted on our Site. In using our services, you accept this Notice as it applies from

time to time. We’ll always let you know if we make important changes.

If you ever don’t agree to the changes, you can always stop using our services,

request deletion of your Event Host account or request we obfuscate your Personal

Information. We’d be sorry to see you go!

WHAT DO I DO IF I WISH TO CONTACT HUMANITIX OR

MAKE A COMPLAINT?

Step One:

We are genuinely curious to hear your feedback about your experience with

Humanitix. If you have any feedback or suggestions about how we can service you

better, we’re all ears and reachable here or via our live chat.

Step Two:

If you would like to know more about our commitment to privacy, have a question

about an area of privacy not addressed in this Notice or have a concern with how

your Personal Information is protected, please contact us at privacy@humanitix.com

to get in touch with our Privacy Ofﬁcer.

Step Three:

Where you believe your privacy has been breached or wish to make a complaint,

please also contact our Privacy Ofﬁcer. We will promptly investigate your complaint

and advise the outcome.

Step Four:

You may also make a complaint to your local data privacy supervisory authority (as

described here) if you are dissatisﬁed with the outcome of a complaint investigation.

COOKIES NOTICE

DOES HUMANITIX USE COOKIES OR SIMILAR

TRACKING TECH?

Device Information

Devices are lots of things like your computer, mobile or tablet. We automatically

collect some technical information from these devices and web browsers such as IP

address, device ID and app ID.

Cookies and Tracking

Cookies are small text ﬁles which are transferred to your device when you access or

visit our Site or app. We use cookies and similar tracking technologies like pixels, web

beacons, to help us track activities on our Site such as pages visited, time and date

and IP address. Cookies also retain your details and preferences so you can smoothly

resume browsing sessions as you return to our Site. Some cookies only last while you

use our Site. Other cookies are used to remember you when you visit again and will

last for longer.

We use the following cookies:

● Strictly necessary cookies: These are cookies that are necessary for the

operation of the Site where this is in our legitimate interests (balanced with

your rights). They include for example cookies that manage a shopping basket

and enable secure log-in.

● Analytical / performance cookies: They allow us to recognise and count the

number of visitors and to see how visitors move around our Site when they are

using it. This helps us for our legitimate interests of improving the way our

website works, for example, by ensuring that users are ﬁnding what they are

looking for easily.

● Targeting / advertising cookies: These cookies record your visit to our Site,

the pages you have visited and the links you have followed. We will use this

information subject to your choices and preferences to make our Site / app

and the advertising displayed on it more relevant to your interests.

● Functional cookies: These may be used to recognise you when you return to

our Site. This enables us, subject to your choices and preferences, to

personalise our content, greet you by name and remember your preferences

(for example, choice of language or region).

Whilst strictly necessary cookies are required for the operation of the Site, we only

use other cookies with your consent. You can also opt to turn off cookies but be

aware this may limit your usual seamless experience of our many features and

personalisation. It’s up to you.

Currently, various browsers offer a “Do Not Track” option, but there is no standard for

how “Do Not Track” should work on commercial websites. Due to the lack of such

standards, our Site does not respond to “Do Not Track” consumer browser settings.

HOW ABOUT FROM THIRD PARTY ANALYTICS?

Third party analytics tools help us learn about usage trends on our Site, including

trafﬁc, ad conversions and marketing analysis. Third party analytics tools may also

use cookies which collect non-Personal Information meaning you can’t identify any

one person. This is really important because the more we understand who is as

excited about our work as we are, the more we can deliver incredible event

experiences and produce funding for our education projects.

Some examples of the tools we may use include tools you know and love like Google

Analytics, Google Adwords, Google Tag Manager or Facebook Ads conversions.

You can ﬁnd more information about the individual cookies, parameters and other

similar tracking technologies we use and the purposes for which we use them in the

table below.