Growth can begin with a simple decision: to continue learning, growing, and moving forward For Savita Nooreen, that journey led from Quality Analyst to Team Leader through Wings Within, our internal mobility program. What started with listening, learning, and understanding customer and agent experiences grew into an opportunity to lead, support teams, and make a more direct impact every day. With the encouragement of the people around her and the confidence to try something new, Savita stepped into a role that continues to help her grow. Sometimes, all it takes is one opportunity, and the courage to say yes to it. Ready to explore your own path? Apply now: https://lnkd.in/gMS68rab #WeMakeItHappen #WingsWithin #BrilliantPeople #UncommonCareers #LifeAtFirstsource
Firstsource
Outsourcing and Offshoring Consulting
Mumbai, MH 617,830 followers
#WeMakeItHappen - for our clients, colleagues and communities!
About us
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPS partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We help our clients across healthcare, banking and financial services, communications, media, technology, retail and utilities reimagine their business with our UnBPO(TM) approach. Our team of over 35,000 Firstsourcers, globally, is driven to Make It Happen for our clients, solving their biggest challenges. We are a trusted growth partner for over 200 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and the Philippines.
- Website
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http://www.firstsource.com
External link for Firstsource
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Mumbai, MH
- Type
- Public Company
- Founded
- 2001
- Specialties
- Collections Management, Business Transformation, Robotic Process Automation, Digitilization, Customer Experience, Data Processing, Data Analytics, GenAI, Technology, Digital Transformation, Healthcare, Mortgage, Communication, Media, Trust&Safety, BFS, HPHS, and Business Process Services
Locations
Employees at Firstsource
Updates
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For a UK home-move platform, the challenge was not just improving conversion. It was building a sales operation that could drive more value from every customer interaction, while keeping Consumer Duty controls non-negotiable. Firstsource redesigned the operating model from the workflow up, bringing smarter sequencing, better-timed outreach, and greater focus into every customer interaction. The result: ➤ stronger sales yield, ➤ leaner operational delivery ➤ 99%+ compliance and service performance sustained throughout. The difference was not more effort. It was a more intelligent operating model. See how: https://lnkd.in/dph49-HR #IntelligenceThatOperates #Kairos #UKUtilities #OperationalExcellence #CustomerExperience
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HFMA Annual Conference 2026 comes at a defining moment for healthcare. Denial rates are rising. Revenue leakage is becoming more complex. And health systems are under increasing pressure to improve financial performance while continuing to deliver better patient experiences. At #AC26, Firstsource will be showing healthcare leaders how the Firstsource Revenue Command Center transforms the full revenue cycle, from patient access, coding, billing, AR, denials, and collections, with AI-driven automation and deep RCM expertise. The result? More revenue recovered. Fewer denials. Less administrative burden. Lasting financial strength. Because the future of revenue cycle transformation will not be built on disconnected workflows or isolated AI tools. It will be driven by intelligence that operates across the enterprise. Heading to HFMA? Connect with our team at Booth #479. 📍 National Harbor, MD 📅 June 7–10 📌 Booth #479 Book a meeting: https://lnkd.in/gw76DiB3 #IntelligenceThatOperates #Kairos #RevenueCycleManagement #HFMA Scott Schrader. | Trace Hicks | Healthcare Financial Management Association (HFMA) |
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Proud moment for everyone at Firstsource as we are awarded Silver for Best Artificial Intelligence Service Provider of the Year at the 2026 Globee® Awards. But this recognition means more to us than a trophy. It validates the deep operational and domain intelligence we have built over decades — and our belief that the future of enterprise AI lies not just in models, but in the expertise behind them. Kairos, our AI-native operating system, turns that institutional knowledge into executable skills, workflows, and guardrails that AI agents can act on — governed, explainable, and built for environments where precision matters. That is what Intelligence That Operates means. The real differentiator in enterprise AI will not be access to models. It will be the depth of domain intelligence an enterprise has earned the right to encode. #WeMakeItHappen #IntelligenceThatOperates #EnterpriseAI #GlobeeAwards #FirstsourceProud
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First-time buyers once made up 25% of UK property purchases. Today? Just 6%. That's not a market blip. That's a generation being structurally locked out of homeownership — and it's reshaping everything about how mortgages need to work. At the Building Societies Association Conference 2026, the message was clear: borrowers aren't just comparing rates anymore. They're comparing experiences. How confident did the institution make them feel? How transparent was the process? How seamlessly were they guided through one of the biggest financial decisions of their lives? For building societies, that's a real opportunity — and a real threat. The institutions that win Gen Z won't just offer the right product. They'll remove friction at every step, respond intelligently to complexity, and make a daunting journey feel human and manageable. Trust gets you considered. Experience gets you chosen. Our VP of Financial Services New Business, Lisa Neary, was at the conference and is giving you a front-row view of what it signals for the future of UK mortgages. Worth a read if you're thinking about where the mortgage market goes from here 👇 https://lnkd.in/gaNJQApU #WeMakeItHappen #IntelligenceThatOperates #Kairos #UKMortgage #BuildingSocieties #BSAConf26
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Sometimes the right move is not about starting over. It is about stepping up. Through Wings Within, our internal mobility program, Marco Solis took the next step in his journey and moved into a role that challenged him to grow while building on the knowledge, relationships, and experience he had already built at Firstsource. That familiarity gave him the confidence to take on more responsibility and make an impact more quickly. That is what internal mobility can look like when brilliant people are encouraged to keep evolving. Ready to explore your own path? Apply now: https://lnkd.in/gMS68rab #WeMakeItHappen #LifeAtFirstsource #WingsWithin #BrilliantPeople #UncommonCareers
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Firstsource reposted this
Speed in origination is not a staffing problem. It is a workflow design problem. Most lenders reach a capacity ceiling not because of headcount, but because the process itself generates drag — fragmented document flows, redundant verification checks, and exception queues that compound before a file ever closes. At Sourcepoint, a Firstsource company, we work with lenders to embed AI-driven intelligence into origination workflows — compressing cycle times, reducing exception volume, and building operations that can absorb market shifts without re-staffing. When the operating model is right, scale is no longer a headcount conversation. Explore how we're building it: https://lnkd.in/gkbEpRSD #Mortgage #MortgageLending #AIinLending #MortgageOrigination #WeMakeItHappen
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Most enterprises are asking: how do we move faster on AI? The better question, as our Chief Digital & AI Officer, Hasit Trivedi, shared at a recent ETCIO discussion, is: how do we build AI on a foundation that scales without breaking trust? Compliance-first isn’t caution. It’s architecture. #WeMakeItHappen #DigitalTransformation #EnterpriseAI #IntelligenceThatOperates #Kairos
Hasit Trivedi, President & Chief Digital & AI Officer from Firstsource talks about AI Innovation Means Nothing Without Compliance, Governance, & Human Insight Built Into Every Decision. Dron Malhotra | Vasant Seksaria | Kaustubh Chandra (KC) | Paromita Chowdhury | ServiceNow #PutAItoWork #ResponsibleAI #AIGovernance #EnterpriseAI #Compliance
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Firstsource reposted this
AltNets: The next big challenge isn’t build-speed - it’s customer experience. AltNets have spent years proving they can lay fibre faster and price more competitively than almost anyone else. And it’s worked - networks have expanded at an incredible pace, and challenger brands have gained real traction in the UK market. But the next phase won’t reward the fastest builders - it’ll reward the providers who deliver the most reliable, accessible, and customer-friendly experience. As consolidation accelerates and the major telcos double down on bundle-led strategies, the next phase will belong to operators who deliver simple installs, clear communications, reliable in-home connectivity, and friction-free support - consistently. 👉 AltNets have cracked the build. Now they need to crack the experience. In this article, I explore how Firstsource views the evolution - from lightweight operating models and remote diagnostics, to AI-enabled support, single-visit installs, and cleaner provisioning journeys. And why the operators who move fastest won’t just survive consolidation… they’ll help shape it. You can find my article below:
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Most enterprise AI projects stall at the same point: the model works in the demo, then breaks the moment real decisions are on the line. A Large Language Model (LLM) can interpret the rulebook correctly and still arrive at the wrong answer. In enterprise workflows, that gap has real operational and financial consequences. The instinct is often to retrain the model. But retraining is expensive, time-consuming, and not always necessary. Sometimes, the smarter path is improving inference: helping existing models reason more reliably in production environments. That is what Intelligence That Operates means in practice: AI that performs consistently inside real enterprise workflows, not just controlled demos. In the latest blog, our Lead Data Scientist, Vinay Sharma, breaks down three practical techniques to improve reasoning accuracy, with findings drawn from real reasoning tasks: https://lnkd.in/g2WVygKD #WeMakeItHappen #IntelligenceThatOperates #Kairos #LLMReasoning #EnterpriseAI
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