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title MSSQLSERVER_15404 | Microsoft Docs
ms.custom
ms.date 04/04/2017
ms.prod sql
ms.reviewer
ms.technology supportability
ms.topic language-reference
helpviewer_keywords
15404 (Database Engine error)
ms.assetid 69677f02-bc81-4e4a-99b8-5c1bd1de36df
author MashaMSFT
ms.author mathoma

MSSQLSERVER_15404

[!INCLUDEappliesto-ss-xxxx-xxxx-xxx-md]

Details
Product Name SQL Server
Event ID 15404
Event Source MSSQLSERVER
Component SQLEngine
Symbolic Name SEC_NTGRP_ERROR
Message Text Could not obtain information about Windows NT group/user 'user', error code code.

Explanation

15404 is used in authentication when an invalid principal is specified. Or, impersonation of a Windows account fails because there is no full trust relationship between the [!INCLUDEssNoVersion] service account and the domain of the Windows account.

User Action

Check that the Windows principal exists and is not misspelled.

If this error is the result of a lack of a full trust relationship between the [!INCLUDEssNoVersion] service account and the domain of the Windows account, one of the following actions can resolve the error:

  • Use an account from the same domain as the Windows user for the [!INCLUDEssNoVersion] service.

  • If [!INCLUDEssNoVersion] is using a machine account such as Network Service or Local System, the machine must be trusted by the domain containing the Windows User.

  • Use a [!INCLUDEssNoVersion] account.