Resolved -
Latency has returned to normal operational bounds and this incident is now resolved.
Twilio's Statuspage will continue to provide updates on the remaining impact to Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde: https://status.twilio.com/incidents/shhrhbqxflt1
May 8, 08:36 EDT
Update -
SMS sending delays have been resolved for the majority of countries and sending has returned to normal. SMS delivery delays continue to impact Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde.
Monitoring -
Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. They state that delivery delays to multiple networks continue in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde.
The incident has been resolved, and latency has returned to normal in all other countries.
Braze's next update on the issue will be 10 UTC on 9 May 2026.
Update -
Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains related to an active Twilio incident, and our team is closely tracking their progress.
Twilio has identified the cause and is actively working to resolve the issue. We will provide another update as soon as the situation changes.
Update -
We are continuing to experience delays in Campaign & Canvas Processing, Data Processing, and Message Sending. Additionally, Dashboard navigation is intermittently erroring. We are continuing to work on a fix while we await updates from AWS.
Identified -
Starting at 11:45 PM ET, Braze customers on our US05 have been experiencing latency across campaign/canvas processing, data processing, and message sending due to an ongoing issue with an upstream provider (AWS).
Resolved -
Following continued monitoring by our engineers, Agent Console auto models have remained stable. This incident is now resolved.
May 7, 13:19 EDT
Monitoring -
Our engineering team have released a fix and Agent Console auto models are now recovering. We are continuing to monitor the situation.
May 7, 12:53 EDT
Identified -
We have identified a third party issue causing Agent Console auto models to error. Our engineering team is actively working to remediate the issue.
May 7, 12:38 EDT