X-Team

The companies that unlock real value from AI focus just as much on adoption, workflows, and human-centered design as they do the technology itself, says Victoria Pelletier, global vice president at Kyndryl. "Only 10% of the value is going to come through the algorithm itself… 70% is around people and process."

Kevin Andrews knows a thing or too about responsible innovation. As president of PrismHR and CTO of Vensure Employer Solutions, he's responsible for an HR and payroll network serving more than 160,000 small businesses and processing nearly $160 billion in payroll annually. In this week's newsletter, we're highlighting Gemma E. Versace's recent conversation with Kevin on Keep Moving Forward, where they touched on AI governance, the principles of good engineering leadership and more.

Role definition predicts training, measurement, and governance outcomes 3x more strongly than organization size or budget.

Choosing a software development outsourcing partner? Consider the fit of partner's operating model, not just the talent they present.

Outsourcing can unlock speed and scale for startups. It can also quietly derail them. The difference usually comes down to the clarity you bring in and the expectations you set before anything goes wrong. Here are the traps to avoid from day one. Swipe through. 👇

Most communication skills training doesn't stick because it isn't tied to anything real. Esha Joshi, co-founder and CCO at Yoodli AI Roleplays: "What actually works is tying the practice to something that has stakes. When people have a real use case on the horizon and they can practice something that's really aligned to that use case and them specifically, I think it really clicks."

92% of executives are confident in their AI talent strategy. Only 26% of their individual contributors agree. What else are they out of sync on? We're sharing the results of our new survey on AI Talent Readiness in this week's Keep Moving Forward. Plus: If you've ever wondered what it takes to get hired at X-Team, join us for the next episode of XTV. Going live on May 7!

Some teams use LLMs all day at work. Others don’t use them at all. Richard Sonnenblick, Chief Data Scientist at Planview, sees that variability clearly. "When we look at AI usage… we see that there's wide variability… What is it that those teams who are using it 300 times a week know that those who are not yet using it don't know?" Find the power users. Ask what they’re doing. Share the playbook.

Most outsourcing problems don't announce themselves. They start small and compound fast. One missed handoff. One decision that stalls. One workaround that becomes permanent. Before long, the thing that was supposed to accelerate your team is the thing slowing it down. Here are the 10 IT staff augmentation challenges to watch for and how to course correct before they snowball. Swipe through. 👇

Most software development outsourcing decisions go wrong before the first vendor call due to a mismatch between the hiring company's needs and the talent provider's model. Learn about the most common models, how to evaluate outsourcing providers and the top software development outsourcing firms in the US.